Systems Engineer

Posted on: 2006-12-10

Sonia N. Faust 14234 Bobolink Cove San Antonio, TX 78233 210-403-2747 home 210-875-0170 mobile [email protected] Objective: To obtain a challenging career in the Information Technology field. Education: Associate of Applied Science in Computer Network Systems Technology, April 2005 Hallmark Institute of Technology, San Antonio, Texas G.P.A. 3.95 Summary of Qualifications: •Team player with strong initiative, organizational, communication and customer service skills. •Ability to learn new technologies and assimilate new information quickly. •Active Department of Defense Security Clearance •Bilingual – fluent in Spanish and English •Currently a member of the United States Army Reserves •Excellent technical and business writing skills Professional Experience: US Army Reserve 208th RSG – Ft Sam Houston, TX 01/04 – present Information Systems Team Chief: •Use ghosting software to image PCs and laptops for on-site and remote users. •Assist users with computer software and/or hardware issues. •Provide mentoring and training for members of the team. •Set up centralized LAN connectivity and computer equipment for access to network resources and internet access in support of Exercise Bald Eagle III 2006. •Support conference room setups including projectors, laptops, and audio systems. ITT Systems Deployment- GTSI Corp. - Ft Sam Houston, TX 08/05 – 07/06 Systems Engineer: •Performed duties such as installing, assembling and configuring computers, monitors, network infrastructure and peripherals. •Used ghosting software to image desktops, and then install department specific software for AMEDD Center & School and Garrison Command. •Pulled cables and rewired or directed the rewiring of cables as required for new installations and office reconfiguration. •Instructed users on new or upgraded computer applications and hardware. NCR Corporation - Columbia, SC 08/02 - 12/03 ATM Support Specialist: •Monitored Automated Teller Machines (ATM) and VCOMS using Gasper Vantage and Postilion software applications. •Assisted bank tellers in troubleshooting ATM malfunctions. •Dispatched and assisted technicians in resolving ATM malfunctions. •Ordered and monitored cash levels for ATM. NCR Corporation - Columbia, SC 06/01 - 08/02 Technical Support Specialist: •Assisted customers over the phone with multiple types of system/applications errors with POS retail equipment and back office computers following set guidelines on call processing, prioritizing, and escalation procedures. •Assisted in the revision of department’s knowledge database. •Trained newly hired personnel. •Briefed visitors and potential customers on department procedures and policies. South Carolina Department of Natural Resources - Columbia, SC 12/99 - 08/00 Information Resource Consultant: •Performed troubleshooting on hardware, software and/or network operating problems as required on-site and remotely. •Ensured customer issues were promptly addressed, documented, and resolved in a timely manner. U. S. Army Defense Threat Reduction Agency - Dulles, VA 01/97 - 08/99 System Administrator: •Performed hardware and software troubleshooting in a Windows NT network with over 1000 users. •Traveled to remote sites to set up new workstations and upgrade existing ones. •Created, modified and transferred user accounts in the Windows NT, Unix and Exchange Server Systems. US Army 201st Signal Company - Seoul, Korea 09/95 - 12/96 Communications Center Shift Supervisor: •Supervised the center’s daily operations in a shift consisting of six personnel. •Responsible for collecting statistical information on daily operations such as number of messages transmitted, received and delivered by category and type of message to determine the center’s efficiency. •Managed proper handling of all cryptographic materials. US Army Information Systems Command - Ft McNair, Washington, DC 09/93 - 08/95 Lead Communications Center Operator: •Received, reviewed and responded to service messages from the AUTODIN switching center and implemented corrective actions. •Reviewed and monitored all incoming/outgoing messages for format, addressees and security violations. •Kept section chief informed concerning computer-related utilization, capabilities and requirements.