Process Control Manager

Posted on: 2006-11-26

TONYA T. MOORE 147 Commonwealth Ave Flint, MI 48503 810-424-9046 [email protected] Career Objective Manager with 10 years experience in manufacturing, supervision and quality control. Skilled in counseling customers on quality issues, establishing quality standards and solving quality-related problems. Seeking to obtain a position that fully utilizes her education and work experience. Summary of Personal Qualifications  Computer skills include MS Word, MS Excel, Lotus Notes, WordPerfect, PageMaker, PowerPoint, GAGEtrak, Visual SPC, Access, Jackson Hewitt ProFiler and MAXIMO.  Strong written and verbal communication skills.  Trained in methods such as: calibration systems, Statistical Engineering Journeyman problem-solver, Total Quality Management (TQM), SPC, Gage R & R, DOE, PPAP, FMEA, Control Plans, QS-9000/BOS Internal Auditing, Hazwoper Training, QS-9000 Lead Auditor, Problem Solving Instructor, Human Resource Management, and Supervising for Success.  Skilled in various aspects of product testing, quality control, and participation in daily plant operations. Education 12/04 University of Phoenix Human Resources Management Certificate 04/04 University of Phoenix - Troy, MI Master of Arts in Organizational Management 02/96 Michigan Technological University - Houghton, MI Bachelor of Science in Electrical Engineering Experience General Motors, Truck Assembly 06/04 - Present Flint, MI Process Control Manager  Monitors and conducts regular meetings with problem solvers  Facilitates the establishment of department goals with the Superintendent to support First Time Quality (FTQ) initiatives  Supports verification stations process and problem resolution  Develops standardized work for verification station operators  Manages the verification stations problem solving process and validates solutions Accomplishment: - Part of the engineering team that found the Red X for the LT Power Noisy Seats issue using statistical engineering problem solving. General Motors, Metal Fabricating Division 06/02 – 06/04 Grand Blanc, MI 09/00 – 06/02 Marion, IN Quality Systems Engineer  Provide data collection/statistical monitoring of Quality processes  Verification of corrective and preventive action (e.g. PRRs)  Perform continuous improvement and corrective action audits (e.g. Layered & Internal audits)  Develop and implement standardize work for the Quality personnel  Lead training efforts for new quality processes  Monitor internal quality processes (e.g. data collection, Enhanced Inspection and PPM & PRR reports)  Provide technical assistance for production areas (e.g. Red X projects) Accomplishments: - Implemented the LPA tag process into MAXIMO system to help establish history on machine breakdown and provide it in real time. Solved two Red X projects and received my statistical engineering journeyman certification. Jackson Hewitt Tax Services – Flint, MI 12/03 – Present Office Manager (Seasonal)  Promote national and local marketing and advertising.  Prepare weekly schedules and monitor productivity of employees  Monitor and report tax office performance  Coordinate and conduct training for tax preparers  Prepare daily accounting summary and bank deposits  Process and print Federal and state refund checks for clients  Administer all functions relating to federal, state and local income taxes Accomplishment - My office received three honors under my management – Highest Customer Retention, Highest Refer A Friend, and the Lowest Hold Rate. Johnson Controls, Automotive Systems Group - Plymouth, MI 05/99 – 09/00 Quality Manager  Managed the UTC Quality Department  Performed Internal Testing Lab Quality Audits, A2LA and QS-9000/BOS Internal Audits  Prepared the lab for QS-9000 and A2LA certification  Setup Quality test labs at new facilities  Wrote standardized methods by OEMs (i.e. Toyota, GM, Ford, Chrysler) in an effort to communize test procedures with all foam plants  Provided quality support and training to all foam plants in the US and Canada Accomplishment - Assisted in setting up a physical property testing lab according to OEM specifications in Saltillo, Mexico. 08/98 - 05/99 Quality Engineer/Calibration Specialist  Monitor and review laboratory and production techniques to ensure adherence to standards, specifications, rules and regulations.  Monitor and supervise employees to ensure accuracy and efficient job performance.  Test and inspect product at various stages of production.  Compile and evaluate statistical data to assess and maintain quality and reliable products.  Assist in training and standardizing all Core Foam Plants.  Conduct Quality and QS-9000 Internal Audits.  Maintain calibration records for all of the UTC.  Interact with customers and management regarding quality concerns; maintain associated database regarding product return.  Provide quality support to all JCI Foam Plants in the US and Canada Accomplishments - Assisted in revising the physical property testing labs according to the OEMs’ specifications at Belcamp MD, Greenfield OH, Georgetown KY, Ossian IN, Tilsonburg Ontario and Pulaski TN. Helped establish the physical property testing audit at all JCI foam facilities. 02/98 - 08/98 Senior Quality Lab Technician/Calibration Specialist  Retained calibration records of test equipment.  Assisted in maintaining QS-9000 & A2LA certification.  Co-Author of six Standardized Polyurethane Foam Test Manuals.  Conducted physical property testing of polyurethane foam.  Performed QS-900 Internal Auditors.  Conducted monthly verification and arranged for yearly calibration of test equipment.  Assisted in training of new technicians. Accomplishment - Co-author of six Standardized Polyurethane Foam Testing Manuals that is used for physical property testing at all JCI Foam facilities. 05/96-02/98 Quality Lab Technician  Conducted physical property testing on polyurethane foam.  Compiled data and generate reports utilizing Lotus 123.  Assisted in the training of new technicians.  Helped in the preparation of QS-9000 & A2LA Certification  Created equipment & calibration instructions for the UTC Quality Lab.  Conducted monthly verification of test equipment. Accomplishment - Co-author of the Quality Manual in preparation of the QS-9000 & A2LA certification for the Urethane Technology Center. Michigan Technological University, Youth Programs Office - Houghton, MI 06/92 - 02/96 MIE/WIE & SYP Counselor, Girl + Math + Science = Choices, SYP Teaching Assistant, Women & Minorities In Engineering Student Coordinator and Office Assistant  Supervised 22 high school students in laboratory exercises (electrical)  Provided an overview of Electrical Engineering and presented several demonstrations  Assisted in management of a $200,000 budget.  Handled advertising and program promotion.  Produced Final Report and Student Handbooks for each program.  Processed information compiled data and generated reports utilizing MIE/WIE database.  Tracked 250+ students & speakers for each program. Accomplishment - Instrumental in getting business professionals to be Role Model speakers for the Minorities and Women In Engineering programs. General Motors, CPC Tech Center – Warren, MI 06/91- 08/91 Summer Intern 09/89-08/90 High School Coop  Conducted informational meetings  Created a Manual on How to Microfilm drawings  Generated reports utilizing Lotus 123 and the Product Concern Tracking System for the Customer Satisfaction department Honors/Awards  Barbizon Female Modeling Certificate 1987  Who’s Who Among Students at American Universities & Colleges 1993 - 1994  Women & Minorities in Engineering (WIE & MIE) Role Model Speaker at Michigan Technological University - 1996, 1997, 1999 & 2001 (These programs are designed to give women and minorities the opportunity to explore careers in engineering and related fields such as math and science)  Perfect Attendance Award for Johnson Controls (JCI) & Service Merchandise (SMC) – 1997, 1998 & 1999  JCI’s Small Wins Award - October 1997, November 1997, February 1998, May 1999, (2) November 1999, January 2000 & February 2000  Gage Calibration Certificate 1997  Total Productive Maintenance 1997  Problem Solving Certificate 1997  SPC for Engineers Certificate 1997  Frontline Leadership: Core Interpersonal Skills I 1997  SPC Level I 1998  JCI’s Lifesaver Award - April 1998  Problem Solving : Instructor Certification 1999  (2) Johnson Controls’ Merit Award April 1999  Johnson Controls’ Recruitment team 1999 & 2000  ISO/QS-9000 Internal Auditor Certificate 1998 (JCI) & 2002 (GM)  SMP Coordinator for American Society for Quality 2001 – 2002 North East Section  Implemented the Last Panel Analysis (LPA) process into the MAXIMO system 2001  ISO 9001 Lead Auditor Certificate November 2002  Statistical Engineering Apprentice Certificate September 2003  Statistical Engineering Journeyman Certificate December 2003  EMS Internal Auditor Certificate 2004  General Motors University (GMU) Level 1 Quality Assessment April 2004  General Motors University (GMU) Level 2 Quality Assessment May 2006  Cambridge Who’s Who Executive and Professional 2006 -2007