Error Control Specialist

Posted on: 2006-11-25

NELI TODOROVA (404) 202-6412 [email protected] WORK EXPERIENCE March 2005/present Error Control Specialist, Department of Family & Children Services Cobb County, GA  Conduct accuracy reviews of cases and develop corrective action strategies  Assist in preparing reports and analyzing data for management use  Train new employees July 2003-March 2005- Family Independence Case Manager, Department of Family & Children Services GA  Apply federal and state policies, laws and regulations.  Identify and resolve complex problems/issues from internal or external clients.  Address diverse audiences and provide timely and accurate management of an active caseload.  Interview clients, and collect and evaluate client information.  Achieved and maintained 98.9% accuracy of the managed cases Jan./July 2003 Impact Measurement Intern, United Way of Metropolitan Atlanta Atlanta, GA  Assisted in the design and start-up of the United Way strategic plan for 2003-08.  Gathered and interpreted data for the United Way’s 5-year report.  Participated in the development and implementation of assessment tools for United Way\\\'s volunteers, staff and board members.  Prepared written and oral presentations for interdepartmental and upper management. Sept. /Dec. 2002 Intern, Smart Start Georgia (former Georgia Early Learning Initiative) Atlanta, GA  Responsible for early childhood state and federal policy research  Assisted in the preparation for the statewide educational conference “Success by Six”.  Assisted in the administrative work for GELI’s program INCENTIVE$® Dec. 1999-Jan. 2002 Teacher, Story Land Learning Center , Marietta, GA  Planned, organized and performed state approved curriculum related learning activities with the students.  Supervised and provided leadership to one assistant teacher.  Assessed students’ progress on an on-going basis in accordance with state approved criteria.  Communicated the assessments results to parents and Program Director. EDUCATION  Master of Public Administration, Georgia State University, May 2003 GPA 3.75  Master of Education, Sofia State University, Bulgaria GPA 3.77 SKILLS  Proficiency in using MS Word, Power Point, Access and SPSS applications, Novell Group Wise  Expertise in creating and using large spreadsheets in MS Excel.  Languages – Bulgarian, Russian, Serbian, German PROFESSIONAL AFFILIATIONS  American Society for Public Administration  Association for Public Policy Analysis and Management  National Honor Society for Public Affairs and Administration Pi Alpha Alpha REFERENCES AVAILABLE UPON REQUEST