Operations Manager

Posted on: 2006-11-24

Sherry Lee Sterling 502 West Maple Street, Palmyra, PA 17078 Tel: 717-418-0875 [email protected] EXPERIENCE May 2005—Present Associate Clinical Application Specialist, CardioDynamics, San Diego Serve as liaison for installed customer base throughout PA. Travel the state to provide clinical expertise as well as increased ICG utilization and customer satisfaction among hospitals, heart clinics, cardiologists, family practitioners and nephrologists. Act as first responder for customer needs and complaints regarding ICG monitor and be the primary clinical support resource in installation, troubleshooting and educating physicians on merits and proper clinical use of company products. Train staff and assist with reimbursement procedures. July 2004—May 2005 Operations Manager, Platinum Health & Fitness, Harrisburg, PA Direct daily operations, supervise group exercise and training teams, coordinate childcare staff and oversee scheduling. Build and maintain customer satisfaction through efforts like SilverSneakers, a program designed to promote fitness among senior citizens. Create and implement corporate membership programs and present them to local businesses. Provide administrative support for marketing and promotions, including the creation of flyers, posters and other materials. Represent Platinum Health & Fitness in interactions with other industry pros at trade shows. Oversee distribution of charitable contributions. Nov. 1995—July 2004 Owner, Gold’s Gym; Harrisburg, Lebanon & Hershey, PA Owned and operated Gold’s franchises in three disparate markets. Managed finances, administered accounts and worked directly with financial advisors to generate budgets and monthly cash-flow statements. Solicited suggestions from members and coordinated new program development based on their input. Conceived and executed advertising and marketing materials. Worked with clothing and accessory manufacturers to stock gym’s pro shop. May 1992—Nov. 1995 Manager/Aerobic Instructor/Trainer, Gold’s Gym; Harrisburg, PA Managed membership sales, scheduling and payroll for a team of 35 desk staff, childcare personnel and exercise instructors. Developed and implemented front desk procedures and policies, as well as customer service practices. Interviewed, hired and trained employees, coordinated aerobic classes and teachers, and worked to maintain high customer service standards. Generated monthly and yearly reports for ownership, and tracked membership sales. Acted as personal trainer and aerobic instructor. Created and wrote member newsletter and training tips, managed inventory and supervised facility and equipment upkeep. August 1991—April 1992 Intern, DCH Medical Center; Tuscaloosa, AL Cardiac rehab phase I and early post-natal exercise counselor. Pre-natal exercise instructor. PROFESSIONAL ASSOCIATIONS AND CERTIFICATIONS *Schwinn Cycling Certified *AFAA Certification *Aerobic Pipeline Certification *CPR Certified, *IDEA Aerobic Certification *IDEA Personal Trainer Certification EDUCATION B.S., Social and Behavioral Sciences/Psychology, Slippery Rock University of PA (Cum Laude)