Professional Development consultant

Posted on: 2006-11-20

Mary A. Drake 7220 Gannet Place Philadelphia, PA 19153 (H) 215-863-0857 (W) 215-763-8870 [email protected] PROFILE Confident and multi-talented professional who blends strong training experience with a background in workforce development, human resources, customer service and office administration. Exceptional ability to understand business needs as well as the needs of the client, thereby consistently providing high quality instruction and customer service. Area of Strengths  Training/Instruction  Multi-Level Classroom Delivery  Workshop Facilitation  Resume Writing/Consultation  Skills Assessment  Interviewing Techniques  Curriculum/Lesson Plan Design  Microsoft Word & Excel WORK EXPERIENCE MAYOR’S COMMISSION ON LITERACY, Philadelphia, PA January 2006-present Independent Consultant  Conduct computer applications training workshops for professionals in the adult literacy community  Facilitate discussions/workshops for adult literacy practitioners around technology issues for adult learners.  Research topics for workshops and engage participants in lively discussion and brainstorming activities to generate ideas and solutions concerning integration of technology in adult literacy. CONGRESO DE LATINOS UNIDOS, Philadelphia, PA February 2003-present Professional Development Consultant  Successfully and consistently provide general office skills and job readiness training for more than twenty clients daily including Microsoft Word and Excel, Keyboarding, Data Entry, Business English, Office Procedures and Professional Development.  Consistently designs effective curriculum and lesson plans for multi-level classrooms.  Skilled in delivering instruction to multi-level participants, including English as Second Language students (ESL).  Evaluate and assess students’ progress on a regular basis through the use of a computer-based tracking system. Collaborate with Director of Training on optimal assessment methods for participants in each subject area.  Facilitate resume and interview skills workshops for the general public on a weekly basis (through CareerLink)  Provide one-on-one consultation services for clients concerning resume format and content.  Identify and cultivate relationships with several major employers that offer appropriate jobs for clients.  Instrumental in successfully assisting clients in securing placement in permanent and gainful employment 95% of the time.  Assist clients with the development of impressive job portfolios. PNC BANK, N. A., Philadelphia, PA May 1997-February 2003 Sales & Service Specialist May 2000-February 2003  Responsible for providing excellent customer service to more than two hundred high net worth Trust clients and their families (one million to ten million dollars).  Served as point of contact for all client issues and requests involving charitable gifting, wire transfers (up to 30 million dollars), tax issues and various other banking transaction requests.  Instrumental in successfully resolving both routine and complex client issues 100% of the time. Developed rapport with client base by consistently providing excellent and prompt service. Page 2 PNC BANK, N.A. continued Administrative Assistant to Vice President of Operations May 1997-May-2000  Provided administrative support to V.P. Operations including scheduling conference calls, making travel arrangements, processing expense reports, taking minutes at meetings.  Coordinated performance review process for five regional sites in the tri-state area.  Coordinated and planned luncheon meetings, blood drives and other special events.  Performed time and attendance duties including accurately and efficiently tracking departmental vacation and sick time. LANKENAU HOSPITAL, Wyndmoor, PA April 1997-May 1997 Human Resources Assistant (Temp)  Conducted telephone interviews and processed resumes in coordination with recruiters and senior management, scheduled interviews.  Processed unemployment compensation claims, tuition reimbursement requests, and employment verifications and, assisted with dissemination of employee benefits information.  Organized and maintained personnel files. BRANDYWINE REALTY TRUST, Newtown Square, PA May 1996-February 1997 Office Manager/Executive Assistant  Provided administrative support to executive level staff, including President and CEO, V.P. of Marketing and Staff Attorney including making travel arrangements, assembling marketing packages and prepared tenant contracts.  Provided direction and supervision to three administrative assistants and one receptionist.  Participated and provided input in the performance evaluation process for administrative support staff.  Provided customer service and Microsoft Word and Excel training to administrative staff.  Responsible for adequate staffing in the office, hiring temporary staff as necessary.  Interfaced and negotiated with vendors concerning office equipment, maintenance contracts and supplies.  Coordinated health benefits for approximately 30 employees and acted as a liaison with several health insurance providers. FRANKLIN MINT, Franklin Center, PA January 1996-March 1996 Human Resources Assistant (Temp)  Conducted telephone interviews and prescreened resumes, scheduled interviews; greeted applicants; maintained personnel file. PHILADELPHIA GAS WORKS, Philadelphia, PA January 1980-October 1995 Corporate Procedures Analyst March, 1993-October 1995  Responsible for editing existing corporate procedures and was instrumental in writing five new procedures for major utility.  Successfully facilitated Total Quality Management meetings for the purpose of formulating new procedures.  Maintained and negotiated new maintenance contracts for company. EDUCATION ROSEMONT COLLEGE, Rosemont, PA 2001 Bachelor of Science, Human Resources Management LA SALLE UNIVERSITY, Philadelphia, PA 1994 Associates in Arts, Psychology