Marketing/Customer Service Professional

Posted on: 2006-11-19

Sharon Jensen P O Box 394 Kouts, IN 46347 PH 219-766-3122 Email: [email protected] SUMMARY OF QUALIFICATIONS *Hands-on experience in Marketing, Customer Service, and Business Operations *Excellent Time Management, Conflict Resolution, and Communication skills *Motivated to achieve positive results and flexible to changing work environments *Home office equipped with a newer model PC, Windows XP, DSL service, landline phone (willing to install a second line if necessary), fax/printer/copier/scanner *Familiar with MS Word, Excel, Outlook, Internet Explorer and various other software programs EDUCATION Purdue University North Central - Westville, IN Bachelor of Liberal Studies - December 2000 Major: Communication PROFESSIONAL EXPERIENCE *Customer Service by phone, via email, and in person to include placing orders, tracking shipments, processing returns, product research, assist with billing issues, and literature distribution. *Direct Marketing Activities (print, email, and web) and Marketing Communications *Phone surveys and phone-based research *Experience with project management and supervision of employees and volunteers *Extensive admin experience to include general office duties, Accts. Payable/ Receivable, processing credit applications, bank statement reconciliation/ bank deposits, ordering supplies, preparing reports and general correspondence. EMPLOYMENT Marketing/ Customer Service Consultant - 10/06 - Present (also previously 11/03 - 9/05) Perform a variety of tasks from admin to market research as an independent contractor from my home office. Midwest Telecom of America, - Merrillville, IN 9/05 - 9/06 Account Manager American Red Cross - Merrillville, IN 8/02 - 10/03 Health & Safety Coordinator Heinold Feeds - Kouts, IN 11/00 - 11/01 Customer Service Coordinator/ Marketing Promotions Topbulb (formerly Gray Supply) - East Chicago, IN 12/98 - 4/00 Marketing Communications Manager Gray Supply Company (lighting distributor) - East Chicago, IN 2/91 - 12/98 Marketing Assistant/ Customer Service Representative BUSINESS ACTIVITIES *Currently volunteering at local agencies 2 - 3 days per week *Attended motivational and job related seminars presented by Fred Pryor and Career Track *Participated in a leadership retreat presented by Purdue University Calumet *Member of Indiana Notary Association 1989-1998 *Completed Health & Safety Administrator Training at the American Red Cross headquarters in Washington, DC. Also attended state meetings and retreats. RELEVANT COLLEGE COURSES Intro to Communication Intro to Mass Media Interpersonal Communication Advanced Public Speaking Small Group Communication Intro to Public Relations Communication Research Methods News Writing & Editing Business Ethics Business Writing Organizational Behavior Applied Leadership Training Methods Small Business and Entrepreneurial Ventures Positive Mental Attitude Gender and Multiculturalism Women; A Psychological Perspective Intro to Psychology of Personality