Operations Support Manager

Posted on: 2006-11-16

Carol Aldridge 7027 Baintree Cove Memphis, TN 38119 (901) 753-0601 [email protected] EXPERIENCE January 2001–June 2006 International Paper Memphis, TN Operations Support Manager Provides technical leadership and project management for a team that supports the installation, maintenance, problem resolution, and recovery of software and hardware on mainframe and midrange systems. Analyzes the results of workflow plans, monitors operating system(s), and recommends changes to improve processing and resource utilization. Prepares operational cost estimates for current and proposed projects. Manages 5MM budget to company standards. Manages transitional activities in relation to sourcing engagement. Develop contingency and risk mitigation plans for transition, including early termination and back out strategies. October 1996–January 2001 International Paper Memphis, TN Operations Team Leader Supervised a team of level one operators and processing management personnel; directed and provided career direction to team members Provided technical expertise, analytical, and problem solving support for multiple platforms Implemented transition projects for acquisitions by IP Answered/addressed operational or end user issues in a timely manner. April -October 1999 Internal Revenue Service Memphis, TN Information Systems Specialist Provided contractual support to monitor batch processing during Y2K preparation and contributed to 100% availability of all systems Performed initial problem determination and escalation based on documentation and understanding of the operating system Processed weekly backups for the UNIX environment. November 1994–December 1997 EDS/Maybelline Memphis, TN Operations Technical Analyst Provided instruction and procedure updates for data center Coordinated project implementation and system support, 7x24x365 Provided reports, audits, and created graphs that measured system performance Resolved response time and service level problems Maintained product tables; provided technical support for Control-M. December 1986–November 1994 Fed-Ex Memphis, TN Computer Scheduler IV Monitored the production systems and returned exceptions to service Resolved production related problems for outages and job abends Supported end users and customers – Ensured that appropriate applications were available in compliance with service level agreements. OTHER PLACES OF EMPLOYMENT: A T & T Electronic Data Systems Defense Depot Film Transit EDUCATION 1988 Jefferson Business College Memphis, TN Business Administration and Information Management 2008 Strayer University Memphis, TN Completing BBA; Major - Business Administration Skills: Spoken & Written Communications – able to clearly present information through the spoken word or written communications; able to influence or persuade others through oral presentations in positive or negative circumstances and listens well. Commitment to Task - Able to start and persist with specific course of action while exhibiting high motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifices in order to reach company goals. REFERENCES Charles DiBella Senior Manager (901)419-5618 Jeanice White Systems Specialist III (901) 419-5231