Operations Support Manager Resume
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Resume:
EXPERIENCE
January –June International Paper Memphis, TN Operations Support Manager
Provides technical leadership and project management for a team that supports the installation, maintenance, problem resolution, and recovery of software and hardware on mainframe and midrange systems.
Analyzes the results of workflow plans, monitors operating system(s), and recommends changes to improve processing and resource utilization.
Prepares operational cost estimates for current and proposed projects. Manages MM budget to company standards.
Manages transitional activities in relation to sourcing engagement. Develop contingency and risk mitigation plans for transition, including early termination and back out strategies.
October –January International Paper Memphis, TN Operations Team Leader
Supervised a team of level one operators and processing management personnel; directed and provided career direction to team members
Provided technical expertise, analytical, and problem solving support for multiple platforms
Implemented transition projects for acquisitions by IP
Answered/addressed operational or end user issues in a timely manner.
April -October Internal Revenue Service Memphis, TN Information Systems Specialist
Provided contractual support to monitor batch processing during YK preparation and contributed to % availability of all systems
Performed initial problem determination and escalation based on documentation and understanding of the operating system
Processed weekly backups for the UNIX environment.
November –December EDS/Maybelline Memphis, TN Operations Technical Analyst
Provided instruction and procedure updates for data center
Coordinated project implementation and system support, xx
Provided reports, audits, and created graphs that measured system performance
Resolved response time and service level problems
Maintained product tables; provided technical support for Control-M.
December –November Fed-Ex Memphis, TN Computer Scheduler IV
Monitored the production systems and returned exceptions to service
Resolved production related problems for outages and job abends
Supported end users and customers – Ensured that appropriate applications were available in compliance with service level agreements.
OTHER PLACES OF EMPLOYMENT:
A T & T
Electronic Data Systems
Defense Depot
Film Transit
EDUCATION
Jefferson Business College Memphis, TN Business Administration and Information Management
Strayer University Memphis, TN
Completing BBA; Major - Business Administration
Skills:
Spoken & Written Communications – able to clearly present information through the spoken word or written communications; able to influence or persuade others through oral presentations in positive or negative circumstances and listens well.
Commitment to Task - Able to start and persist with specific course of action while exhibiting high motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifices in order to reach company goals.
REFERENCES
Charles DiBella
Senior Manager
Jeanice White
Systems Specialist III
