FINANCE MANAGER

Posted on: 2006-11-15

Kenmaura Hughes 10490 W. Jewell Ave. #C Lakewood, CO 80227 303-905-9652 [email protected] ___________________________________ SUMMARY OF QUALIFICATIONS Extensive experience in customer relations. Strong analytical skills coupled with productive and efficient work habits. Attended numerous customer service and sales training seminars. AFIP certified. ___________________________________ EXPERIENCE Mountain States Toyota, Denver, CO, 2006 Finance & Insurance Director/Manager • Implemented new processes/procedures to expedite deal turn and minimize RTF deals. • Worked with sales desk to ensure proper deal structure. • Communicated with credit buyers and their superiors to obtain loan approvals. • Maintained CIT average compliant with corporate standards. Planet Automotive, Golden, CO, 2002-2006 Finance & Insurance Manager, 2004-2006 • Worked with sales desk to ensure proper deal structure. • Assisted sales personnel and sales managers during negotiation of retail/lease deals. • Communicated with credit buyers and their superiors to obtain loan approvals. • Completed all necessary documentation for retail/lease transactions with customers. • Achieved 5 day CIT average, reduced department charge backs and systemically eliminated deal carry-over while serving as interim department director. • Maintained CSI score above national average. • Assisted GSM in obtaining special financing programs with a local lender. Assistant to the GSM/Business Development Manager, 2002-2003 • Created and maintained reports targeted at increasing sales productivity and monetary gain. • Created annual sales forecast report. • Assisted with all aspects of salesperson training. • Provided administrative support. • Coordinated trades with other dealerships (Honda) and assisted with additional inventory related tasks. Kenmaura Hughes page 2 Showcase Pontiac*GMC*Mazda, Phoenix, AZ, 2000-2001 Berge Mazda*Volkswagen, Mesa, AZ, 2001-2002 Automotive Sales/Leasing Consultant and Internet/Fleet Sales Manager • Assisted customers in finding the proper vehicle to fit their needs and budgets. • Made preliminary trade-in evaluations, credit assessments and structured deals accordingly. • Worked with “after-market” specialists to ensure quality and timeliness of optional accessory additions. • Extensive customer service/relations. Conseco Finance Corp. (Formerly Greentree Financial Servicing), St. Paul, MN, 1998-2000 Inventory Control Specialist • Analyzed new repossessions and determined the best method of disposition to achieve recovery objective. • Maintained strong, symbiotic relationships with Conseco dealers that marketed repossessed collateral and established new retail outlets. • Reviewed all repossessed accounts for fraud and over-advancement. • Contacted originating dealers regarding cancellations of “back-end” products. Saturn of Colorado Springs (A division of Phil Long), Colorado Springs, CO, 1997-1998 Business Development Director’s Assistant, 1998 • Maintained data base of perspective customer and owner information. • Created and reconciled marketing plans for sales consultants on a daily basis. • Created weekly progress and forecast reports for sales team leaders. • Trained Assistants and Directors for Business Development Departments in “sister” dealerships. • Provided administrative assistance for all management personnel. Receptionist/Customer Service, 1997 • Answered and directed incoming phone calls on a multi-line system. • Reconciled inventory on daily basis. ___________________________________ EDUCATION BA, Political Science with Emphasis in Russian Area Studies, 1995, The Colorado College, Colorado Springs, CO