Project/Account Manager

Posted on: 2006-11-10

MICHELLE INVGALSON 8917 66th Avenue North w Brooklyn Park, MN 55428 [email protected] w 763.537.4839 (Home) w 763.221.6919 (Cell) QUALIFICATIONS PROFILE ¨ Project Management: Combine project management background in healthcare with pending degree in business. Keen analytical skills and aptitude for financial forecasting, budgeting and project planning. Highly organized, with a demonstrated ability to manage multiple concurrent projects, remain focused and deliver superior results within established timeframes and budgets. Recognized throughout career as go-to person adept in coordinating meetings, gathering input, providing valuable insight and working with others to quickly resolve issues. ¨ Industry Experience: Expertise in laws and regulations governing medical records administration. Adept in quickly grasping complex written material and communicating key points in easily understood terms. Dynamic leader alert to opportunities to enhance organizational efficiency, competitiveness and profitability. ¨ Key Strengths: Excellent interpersonal and communication skills; proven abilities in client relationship management, new business development, marketing and contract negotiation. Talented trainer, presenter and public speaker. Exemplary work ethic, dedication and customer service orientation. Motivated by challenge and eager to explore opportunities for professional growth. Proficient with Microsoft Office, QuickBooks and a variety of electronic health records. PROFESSIONAL EXPERIENCE COPYMED, INC., Fridley, MN Account / Project Manager, 2000-Present Serve in client relationship management, marketing and training capacities for this medical records service company. Responsible for marketing the company’s proprietary CopyMed Secure system for secure electronic transfer of medical records to health care providers in four states including Minnesota, Wisconsin and the Dakotas. Maintain strong working relationships with hospitals and clinics throughout the region. Participate in contract negotiations and oversee client communications; organize quarterly meetings and annual financial/quality reviews. Facilitate seminars and training for client staff. Maintain CopyMed Secure logs to ensure compliance with HIPAA Security Rule. Contribute articles to the company’s newsletter. Manage team of two supervisors with eight indirect reports. Conduct new hire training on company procedures and equipment. § Assumed project management role overseeing revamp of CopyMed Secure; researched and selected equipment to enhance the system, substantially decreasing downtime, and introduced elements to make the system more user-friendly. § Provide profitability analysis and reporting on all contracts within assigned region; identify factors contributing to decreases in contract profitability, and propose remediation strategy. § Added nearly $15K to the bottom line by securing new client relationships and increasing productivity; generated additional revenue by suggesting changes in billing and collection methods. § Instrumental in enhancing productivity at central records processing center, reducing 30-day turnaround time to three days and increasing productivity from two requests processed per hour to 3.75. § Advocated the introduction of electronic surveys to solicit client, customer and employee feedback; conduct analyses of results and formulate recommendations to improve company operations. § Presented seminars for the Minnesota Health Information Management Association (MHIMA) on Release of Information and insurance company requests for records. § Organize and conduct annual company-wide staff training covering electronic health records applications including Epic, Lastword, Documed and Logiscian; co-wrote and update the company’s extensive training manual. DUNN-UP, INC., South Haven, MN CEO, 1998-2000 Oversaw new business development and day-to-day operations of this start-up hospitality company engaged in leasing housewares. Served as marketing representative engaged in cold-calling and securing new business with apartment complexes providing short-term corporate leasing services. Presented products and services to potential customers and provided timely follow-up. § Performed bookkeeping, invoicing, accounts receivable collection and tax reporting functions for the company. § Created all of the company’s marketing material, and made vital contribution during a period of substantial growth. INSTITUTE FOR ATHLETIC MEDICINE, Robbinsdale, MN Secretary Supervisor, 1995-1998 Served within the administrative team of this chain of outpatient physical therapy clinics jointly owned by Fairview and North Memorial. Worked with departments throughout the organization in committee monitoring insurance industry trends. Conferred with corporate insurance providers to review company compliance with workers’ compensation rules. Managed staff of 13 and co-supervised 31 employees. Held sole responsibility for hiring, training, retraining, annual performance evaluations, disciplinary actions and terminations. § Solely responsible for developing policies and procedures, as well as training and integrating front desk staff, as part of the Fairview administrative team’s assumption of management responsibilities for 30 outpatient rehab services. § Demonstrated exemplary efficiency and time-management skills by effectively carrying out responsibilities previously held by three staff members. § Served on committee that redesigned the patient hospital registration system; worked with scheduling supervisor to ensure patient registration compliance with Fairview policy and business office requirements. Integral in implementing checks and balances system to facilitate the registration process. § Created and updated the company’s secretary training manual, and introduced training program and policy manual for new employees.