Credit Analyst

Posted on: 2006-11-07

Shelleen E. Salazar-Figueroa 9512 Garland Court Westminster, Colorado 80021 720-920-9499 Home 720-621-3541 Cellular [email protected] Objective To secure an Accounting position in which I can utilize my experiences. Key Skills & Attributes • Property Management • Accounting • Collections, Customer Service • Technical Support • Litigation • Financial Analyst Programs Most Frequently Used • Ms Word, Excel, Rent Roll, Hud6, Lexis, Accurant, Cubs Network, AS400, Telnet Pro, Davox dialer system, ACSR, Isis, Apollo, Remedy, Enterprise Document Delivery, Insight, Right fax, Sales force, Internet Experience 4/2006-10/2006 Corporate Express Northglenn, Colorado *Credit Analyst* • Responsible for a portfolio holding 500-1000 customers. • Inbound/ outbound calls with business associates & customer’s in attempt to determine reason for overdue Payment. • Reviewed terms of sales, service, or credit contract to determine the next appropriate action. Researched payment issues involving disputed deliveries. • Processed credit memos against items returned or disputed. Identified accounts which may present a business credit risk, require credit hold, or outside collection. • Determined account credit ratings. • Provided customer’s with copies of invoices & statements. • Maintained a variety of reports for supervisor. 11/2005-4/2006 Denver, Colorado Comcast *Collections Representative-Technical Support* • Managed a high volume of inbound/outbound delinquent accounts 40 days or more past due. • Skip tracing reports & mail return reports completed daily. • Decision maker on early transfers out on past due account to go to forwarding agencies. • Troubleshooter for customer’s technical problems on Cable, High Speed Internet, CDV, & CDP services. • Assisted in Training incoming representatives on communicating with customers in a professional level of Customer service on the “Think Customer First” quote. 8/2004-11/2005 Global Payments/Checkrite Lakewood, Colorado *Collections Representative* • Managed high volume of inbound/outbound collections calls by utilizing an automatic dialer system requesting debt payoff using the cub’s network. • Skip tracing efforts to locate the debtor & any assets. • Prepared accounts for judgment. Sent the proper correspondence to the debtor for notification. • Assisted merchants of proper usage of the machinery. 01/2004-8/2004 The Law Offices of David A. Bauer PC. Lakewood, Colorado *Legal Collections Representative* • Prepared Interrogatories, Wage & Bank Garnishments. • Reviewed accounts for settlement options. • Skip tracing efforts to locate debtors & property ownership. • Inbound/Outbound calls requesting debt payoff. Prepared accounts for judgment 10/2002-01/2004 Global Payments/ Checkrite Lakewood, Colorado *Recovery Agent* • Managed high volume of inbound/outbound collection calls requesting debt payoff. • Skip traced accounts to locate debtors & all assets. • Prepared accounts for judgment. • Sent the proper correspondence to the debtor for notification. • Assisted merchants of proper usage of the machinery. 01/2001-05/2002 Hadley Mendel Management Lakewood, Colorado *On-Site property Manager* • Processed tenant applications for housing assistance. • Managed three subsidized & two conventional properties. • Trained & supervised incoming property managers. • Processed various reports on accounting and Tenant files. • Maintained covenant community throughout all properties. • Properly investigated each applicant. Education *1998* Emily Griffith High School High School Diploma References available upon request…………………………….