Men's Sportswear Manager, Bloomingdale's

Posted on: 2006-11-04

SANA AKROUSH 16121 Routt Street, Fountain Valley, CA 92708, USA Tel: (714) 596-3996 ¦ Mobile: (714) 325-5931 ¦ Email: [email protected] KEY SKILLS • Operational Management: - Managing and coordinating all aspects of operational sales/marketing activities on a daily basis. - Planning and implementing departmental restructuring and recruiting top sales teams to operate cohesively and promote optimum volume growth. - Leading and motivating multi-disciplinary teams ensuring maximum operational efficiency. - Conducting thorough training of professional presentations and customer service techniques. - Monitoring and addressing performance and encouraging staff development on a timely basis. - Forecasting and monitoring sales of up to $4m and managing P & L and budgets. - Managing labor relations and scheduling for prime workflow operations. - Creating a positive work environment resulting in retention and turnover reduction. - Ensuring compliance with corporate and legislative policies and procedures. - Dealing with matrix management between vendors and departmental operations. • Sales Management: - Identifying best sellers and key items and communicating merchandise needs to buyers. - Capitalizing on business opportunities and effectively developing company strategies. - Enhancing revenue through market research, promotions and guest relations. - Creating and implementing marketing and public relations strategies for revenue enhancement. - Rolling out new lines, accessories and cosmetic brands on a regular basis. - Ensuring acceptable store presentation adhering to all company requirements. - Planning and executing floor moves, merchandise placement and set-up in conjunction with merchandise managers. - Coordinating and executing sales events for multiple divisions. • Customer Service: - Providing quality customer service at all times with the ability to meet/exceed client expectations. - Dealing with the public on a day to day basis, providing advice and assistance as required. - Updating product knowledge to facilitate the provision of accurate and up to date information. • Communication: - Preparing sales reports for analysis by senior management. - Developing and maintaining effective working relationships both internal and external. - Creating rapport with customers and ensuring a friendly and hospitable shopping environment. • Information Technology: - Proficient in the use of Windows XP and MS Office applications including Word and Excel. - Knowledge and experience of IBM POS, FUJI POS and customized systems. - Daily use of Internet and email. CAREER HISTORY BLOOMINGDALE’S, NEWPORT BEACH, CA Sept 2005-Present Men’s Sportswear Manager • Managing the daily departmental operation and overseeing 15-20 members of a multi-disciplinary team. • Guiding the success of $4m department by leading and motivating the selling team. • Developing and managing the service environment and creating highly effective merchandise displays. • Presenting a clean, neat and organized shopping environment and excellent customer care and service. • Currently being trained in launching new stores. ACHIEVEMENTS: • Achieved an aggressive business plan and increased sales by 16% over the previous year. CAREER HISTORY (Cont’d) NORDSTROM, VARIOUS LOCATIONS, CA Sept 2002-Aug 2005 Department Manager – Savvy, South Bay, CA (Feb 2005-Aug 2005) • Responsible for managing the entire store operation including the supervision of staff. • Opening and closing the store location and preparing selling costs on a weekly basis. • Preparing sales reports for senior management. • Ensuring a presentable environment for customers whilst adhering to company objectives. • Receiving comprehensive training in all facets of sales, merchandising, inventory and management. Department Manager – Accessories and Kids, Long Beach, CA (Nov 2003-Feb 2005) • Responsible for the development and success of the Kids Department, including Infants/Toddlers and 4-20 Kids. • Managing accessories consisting of several sub-departments including Jewelry, Cosmetics, Lingerie, Handbags and Home Accessories. • Managing labor relations and scheduling for prime workflow operations. • Designing and merchandising both departments to encourage optimum sales, resulting in double-digit increases for both departments. Business Manager – Cosmetics, South Coast Plaza (Sept 2002-Nov 2003) • Shared responsibility with store and vendors for business development in line with corporate and brand strategy. • Assisting in achieving sales objectives through orchestrated events. • Building and training a motivated team and monitoring their professional development. • Matrix management between vendor and departmental operations. OVERALL ACHIEVEMENTS WITHIN NORDSTROM: • Successfully implemented all new company directed programs. • Recruited and promoted individuals to higher level positions in the company. • Exceeded the store’s shrink plan. • Coordinated and executed events on a bi-monthly basis for all divisions. • Received Department Manager awards for repeated double-digit increases. PAT & OSCAR’S Dec 2001-Aug 2002 Restaurant Manager • Managing a multi-disciplinary team of 50 staff. • Forecasting sales, managing P & L and budgets. • Scheduling labor and monitoring sales of $4m. UNIVERSAL MUSIC GROUP May 2000-May 2001 Project Manager • Researching international markets and identifying opportunities to locate target audiences. • Orchestrating marketing strategies to promote awareness of UMG artists. PARKSIDE CAFÉ Aug 1994-Jul 1998 Owner/Manager • Responsible for the P & L management of annual sales of $650,000. • Creating and implementing all marketing and public relations strategies for revenue enhancement. • Mastering communication skills to provide unequivocal customer experience. EDUCATION University of Southern California, Los Angeles 2001 QUALIFICATIONS BA Degree: International Relations: Courses Studied – Marketing, Public Relations, Foreign Policy, Non-Governmental Organizations, Global Communications 2001 LEISURE ACTIVITIES • Enjoys traveling and experiencing new cultures. REFERENCES Available upon request