Dispatcher

Posted on: 2006-11-02

LaShawna D. White 2888 Dougherty Dr. Apt# 22 Baton Rouge, La 70805 Home Phone (225) 355-9897 Cell Phone (225) 315-5793 Objective: To obtain a challenging position utilizing my skills and past experiences with a progressive organization offering the opportunity for professional growth and developments for advancement. Qualifications I am proficient in  Microsoft Word  Excel  Access  Power Point  Microsoft Works  HTML Programming  I type 55 wpm  I have more than 5 years experience in customer service Education 2003-Currentt Baker College Center for Graduate Studies Online, Flint, MI Associates Degree in General Business 2003-2003 Camelot Career College, Baton Rouge, LA Certificate- Computer Technology Experience 2005-Current Pop-A-Lock  Dispatcher 2005-2005 Office of Family Support  Assisted evacuees in getting the financial assistance they needed Supervisor: Latricia Williams 2004-2005 West Telemarketing Corp, Baton Rouge,La Independent Contractor Work at home agent, (Direct Response)(Shop NBC)  Assisted customers with any needs that they may have had  Process orders  Collect payments for orders placed 2001-2003 Convergy’s, Baton Rouge, La A leading provider in wireless service for thousands of customers worldwide. Customer Service Representative, (Sprint PCS)  Assisted customers with their wireless needs  Process and collect payments  Troubleshoot wireless service  Collections  Handled customer complaints to resolve their issues and concerns in a timely matter to satisfy the customer. Supervisor: Rochelle Jones (225) 505 - 0039 Skills  Answer multi-line telephone systems  Faxing  Filing  Data Entry  Greeting Customers  Taking Complaints & Resolving the issue  Accepting payments, Collections References Available upon request