Service Specialist

Posted on: 2006-10-30

Christine Hille 255 Newman Street Metuchen, New Jersey 08840 732-494-6962 [email protected] Service Specialist 1/2006 - Present Easter Seals New Jersey, Edison, NJ  Work with adults with developmental disabilities in a day program.  Coordinate activities and challenging tasks for the group and/or individuals.  Assist each person to work on their strengths, weaknesses and life goals Trainer 1/2004 - 1/2006 Easter Seals New Jersey, East Brunswick, NJ  Trained New Hire curriculum including New Hire Orientation, Cultural Diversity, Exposure Control, Decision Driving, Crisis Management, CPR & First Aid, Overview of Developmental Disabilities, Medication and Preventing Abuse & Neglect.  Designed & updated trainings. Delivered on site training as needed. Training Specialist 12/2000 - 11/2003 AXA Financial, New York, NY  Updated and maintained the policies and procedures for the Broker Dealer.  Determined and designed courses to match the training needs.  Designed and delivered Broker Dealer Overview, Walk A Mile and Excelling in Customer Service courses.  Designed materials and delivered new product and new application training.  Scheduled all classes. Performance Consultant 9/1999 - 12/2000 Prudential Insurance Company, Woodbridge, NJ  Developed and delivered training for marketing campaigns and other trainings as necessary.  Created a certification tool for campaign training.  Maintained an average 4.3 evaluation score out of a 5 point scale.  Conducted New Hire training.  Designed and implemented evaluation and measurement systems Call Coach/Team Leader 10/1998 - 9/1999 Prudential Insurance Company, South Plainfield, NJ  Monitored calls for customer service qualities and accuracy.  Gave constructive and behavioral feedback.  Managed the escalated call team.  Managed attendance, case progress, telephone time and performance of team. Corporate Learning Consultant 3/1998 - 10/1998 Prudential Insurance Company, Newark, NJ  Researched best practices on customer satisfaction and customer focused training and culture.  Researched, identified and interviewed vendors for customer service and customer focus training products via Internet and telephone.  Facilitated company wide cultural change and customer focus initiatives. Assistant Education and Development Consultant 6/1997 - 3/1998 Prudential Insurance Company, Newark, NJ  Facilitated Enterprise Perspective, Enterprise Overview and New Hire Orientation  Updated course materials, design and content.  Researched training techniques and company structure.  Managed expense reports. Senior Customer Service Representative & Training Liaison 7/1993 - 6/1997 Prudential Insurance Company, Edison, NJ  Researched, developed and designed new training classes.  Trained call center representatives.  Managed all training courses and records. Education Rider University, Lawrenceville, NJ  Bachelor's Degree Skills STRENGTHS: Customer Service Detail Oriented Managing Organizational Technology Training Verbal and written communication