Office Administrator

Posted on: 2006-10-28

Anisa T. Kilgore 1806 Cabot Court, Marietta, GA 30064 Phone (770) 429-7030; Mobile (404) 519-4484 Email: [email protected] OBJECTIVE To secure a challenging position with a reputable organization that will allow me to utilize my experience as well as my educational background. COMPUTER LITERACY Calyx, Remedy, DOS, Microsoft Office 2000 – Word, Excel, PowerPoint, Access, Email, Internet Explorer, Powerflex (Invoicing, Purchase Orders, Expenses), Lotus SmartSuite 97 – Approach (database), Top Producer (database), FMLS, MLS PROFESSIONAL EXPERIENCE February 2006 - Present The Veda Wood Home Selling Team - Remax Realty Group, Marietta GA Office Administrator/Listings Coordinator - Maintains and secures accuracy for 30+ listings on various websites; inputs new listings and their components into systems, updates listing changes in MLS systems; coordination of marketing tasks including designing flyers, preparing weekly market analysis reports, and tracking and responding to e-leads; creates/setup tours for each listing and links to various websites; creates hotline scripts; serves as liaison for buyer/seller communication; ensures prospects/leads are entered and managed in database (Top Producer); assists with closings - maintains smooth communication flow with lenders, co-op agents, inspectors and attorneys June 2005-February 2006 Freelance Consultant with EC Mortgage, Inc., Tucker, GA Assistant Loan Processor - Processed FHA and conventional mortgage loans; Interviewed loan applicants to elicit information; Investigated applicants\'/clients backgrounds and verify references; Prepared loan request documents and reports for the processing department; Arranged and reviewed appraisals; Reviewed loan information to ensure completeness, and completed transactions between loan establishment, borrowers, and sellers upon approval of loan. August 2003 to May 2005 Cobb County Schools - Birney Elementary School, Marietta, GA Supply Teacher - Functioned as a long-term substitute teacher for kindergarten to fifth grade students; Responsible for planning and scheduling lessons following approved curricula; Adapted teaching methods and materials to meet varying needs and interests; Assigned and graded class work and homework; Assisted children individually and in small groups July 2000 to July 2003 Hewlett-Packard Co., Atlanta, GA Customer Support Specialist - Provided call center/helpdesk support for the finance division (SAP) on requests received from global helpdesks; Resolved requests that did not require assistance from higher level support; Restored SAP users passwords; Verified users authorization profile and created new profiles Application Support Engineer/Administrative Assistant - Provided E-Services application-level support for the users of HP proprietary software in the finance division; Provided problem-resolutions for external and internal customers’ inquiries submitted to the team support mailbox and received from global helpdesks via Remedy (BLT); Retrieved query data as reports are requested; Performed SQL lookups for users with non-technical(status) requests; Maintained communication flow and routing for incoming emails to E-Services Support mailbox; Performed diverse administrative support duties prior to promotion of Support Engineer October 1996 to July 1998 U.S. Telecard, Inc., Stone Mountain, GA Executive Assistant / Marketing Projects Coordinator - Managed and controlled daily activities of the COO and Sales & Marketing Director; Maintained confidential correspondence, mailings, and filings with perspective business partners and clients; Performed personnel procedures for new hires, screened resumes, recruited technicians; Scheduled meetings, handled travel arrangements, provided follow-up from meetings, calls, etc.; Designed manuals; prepared proposals, maintained customer invoices orders for Customer Support Division Bureau of National Affairs, Inc., Washington, DC October 1989 to December 1995 Reference File Table Specialist/Work Leader, Indexing Division - Managed clerical staff in preparing tables of legal documents; Trained clerks in preparing tables of case names involving statures, administrative rulings, and corresponding with West Law Publishing Co.; Generated special typesetting formats and performed quality control review; Prepared and designed desktop indexes Editorial Assistant/Judicial Opinions Processor - Prepared table of legal cases for publishing; Obtained court opinions from various legal court systems; Typed forms and memos, finding lists subject to editor’s notes; researched cases; proofread and edited a variety of documents and performed other editorial support duties EDUCATION 1985 – 1989 South Carolina State University Orangeburg, SC Bachelor of Science – Marketing; Minor - Management REFERENCES Available and furnished upon request