Customer Service Manager

Posted on: 2006-10-21

Kala Brown PO Box 98265, Atlanta, GA 30359, 404-380-0506 [email protected] Objective: Seeking to sell my professionalism, creativity and hard work to a worthy company in an Administrative and/or Marketing field. Profile: 10+ years which includes a professional degree that has landed me employment with jobs showing my capability of handling the work that was provided for me and beyond. Quickly mastering any position, with little supervision needed in a timely manner, gave me the opportunities to hold down more than 1 position at each job. Tactful with every professional and non-professional persons at all levels Expertise: (5+ years of experience in each) Volunteered and/or done at place of work or community activities: Research Marketing, Marketing, Receptionist, Consultant, Computer Savvy, Promotional Marketing, Front Office Operations, Speaker, Scheduling, Public Relations, Trainee, Proofreading, Marketing and Sales, Administrative Assistant, Assistant Manager, Data Entry, Spreadsheets, Publisher, Management, Retail, Planning, Cash Handling, Computers, Telemarketing, Trainer for new recruits, Recruiting, Clerical, Warehouse knowledgeable, Editor for fashion magazine in Atlanta (Jazel), Theatrical play(2004) and films, Owner of Trees With Roots(www.treeswithroots.biz) Professional Experiences and Work History listed Below: Aug. 2006-Now LA Fitness Front Desk Manager Snellville, GA Customer Service complaints and Cash handling keeping members billing information up-to-date Ordering supplies and train new hires and currently in training to become Assistant Operations Manager July 2004-July 2006 Empire Administrative/Customer Service Manager Norcross, GA Distributing daily leads and payroll to sales reps and obtaining their dispos from day before as well to sales reps and installers and handling of complaints for flooring & other damages that was done at the time of installation in their homes, dispatch to installers Promoted to Customer Service Manager & spoke mainly with customers on their issues and Seibel software August 2002-November 2004 Athletic Club NE Administrative/Manager On Duty Atlanta, GA Managed club of 5000 members, handling cash, membership fees, over office safe and cash register Voted #1 in customer service over 7 times(secret shoppers, members & employees) Customer care to members & nonmembers in person & over 14 phone line June 1999- April 2002 Conseco Finance Administrative Assistant Duluth, GA Travel arrangements, arranging conference rooms for meetings, speaking with customers on 10 phone line system General office duties included conference calls, entering customer info in computer, Provided help for customers and cash handling and suggested and ordered new products for the office March 1996-May 1999 The Southern Market Marketing/Manager Monroe, LA Developed Excellence In Sales training course and marketing and Business to business marketing of products and received high recommendations in sales and marketing industry for B2B and B2C Voted number one and major employee (the most requested), Managed over 25 employees in department Education: 1995 Ashwood University, Bachelor of Arts in Business Administration and Marketing, New York 1990-1992 Louisiana Tech University Ruston, LA (Received certification in marketing and sales ) Certificate in Real Estate lessons at Burk Baker School of Real Estate, New Orleans, Louisiana