customer service

Posted on: 2006-10-18

ELIA M VARGAS 8619 WHITE STAR SAN ANTONIO, TX 78242 (210) 623-1646 ( Message ) Career Objective To obtain a position in the customer service field where I will be able to use my skills toward achieving a rewarding career. Summary of Qualifications Telephone Rep.,Assisting With Information ,Data Entry,Assisting Customers With Credit Transactions Work History Mar 27, 2006 - Jun 25, 2006 People Bussiness Solutions - San Antonio, Texas Customer Service assissting with incoming client calls(negotiating/making judgment calls),data entry,setting up new accounts for correctional facility calls Aug 24, 2005 - Oct 24, 2005 San Antonio Staffing - San Antonio, Texas Q.C Checking quality of products,maintaining saftey rules throughout other employee\'s,checking temperatures of ovens/product Jun 01, 2005 - Aug 05, 2005 Red Roof Inn - San Antonio, Texas Room Attendent Cleaning custmers rooms/stocking supplies on cart Apr 01, 2005 - May 01, 2005 I.L.D Telecommunications - San Antonio, Texas Telephone Operator Assisted customers with information ,transactionswith credit cards Dec 07, 2003 - Jun 13, 2004 Days Inns - San Antonio, Texas Housekeeping Clean rooms vaccum ,dust, make beds, clean restrooms, laundry, check/check outs Jul 01, 1997 - Mar 01, 2000 TandemTemp.. Services - San Antonio, Texas General labor Room attendant-maintain guest rooms ;warehouseworker-assembly line work Education Crowley High School - Crowley, Texas Education Level: High School Diploma/GED Graduated: Yes Training Jan 10, 2005 - Feb 25, 2005 St. Mary\'s Family Resource & Learning Center Job Advantage Project Resume Writing;Workplace Communication;Micrsoft Windows;Microsoft Word; Microsoft Excel;Seminars:Custmer Service Skills;Team Building;Building Trust Skills;Cross-Cultural Diversity;Telephone Skill Status: Completed Occupational Experience Maids and Housekeeping Cleaners ( 0 yrs 6 mos )1. Arranges decorations, apparatus, or furniture for banquets and social functions. 1 to 2 years 2. Cleans and removes debris from driveway and garage areas. Training only 3. Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. 1 to 2 years 4. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. 20 years or more 5. Cleans swimming pool with vacuum. No experience 6. Collects soiled linens for laundering, and receives and stores linen supplies in linen closet. 1 to 2 years 7. Delivers television sets, ironing boards, baby cribs, and rollaway beds to guests rooms. 1 to 2 years 8. Dusts furniture and equipment. 20 years or more 9. Empties wastebaskets, and empties and cleans ashtrays. 20 years or more 10. Moves and arranges furniture, turns mattresses, hangs draperies, dusts venetian blinds, and polishes metalwork to ready hotel facilities for occupancy. 20 years or more 11. Polishes metalwork, such as fixtures and fittings. 20 years or more 12. Prepares sample rooms for sales meetings. 1 to 2 years 13. Replaces light bulbs. 1 to 2 years 14. Replenishes supplies, such as drinking glasses, writing supplies, and bathroom items. 1 to 2 years 15. Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. No experience 16. Transports trash and waste to disposal area. 1 to 2 years 17. Washes beds and mattresses, and remakes beds after dismissal of hospital patients. 1 to 2 years 18. Washes walls, ceiling, and woodwork. 1 to 2 years 19. Washes windows, door panels, and sills. 1 to 2 years Telephone Operators ( 0 yrs 6 mos ) Customer Service Representatives ( 1 yrs 0 mos ) Data Entry Keyers ( 0 yrs 6 mos )1. Compares data entered with source documents. Training only 2. Compiles, sorts, and verifies accuracy of data to be entered. Training only 3. Deletes incorrectly entered data. No experience 4. Enters data from source documents into computer or onto tape or disk for subsequent entry, using keyboard or scanning device. 1 to 2 years 5. Files completed documents. No experience 6. Keeps record of completed work. No experience 7. Loads machine with required input or output media, such as paper, cards, disk, tape or Braille media. No experience 8. Re-enters data in verification format to detect errors. No experience 9. Resolves garbled or indecipherable messages, using cryptographic procedures and equipment. No experience 10. Selects materials needed to complete work assignment. 1 to 2 years Computer Skills Typing Speed: 20 Words Per Minute Apple/Macintosh Computers Database Software (Oracle, Access, etc) Internet Browser (Netscape, IE, etc) Word Processing Software (MS Word, etc) Language Skills English - Good Spanish - Poor Additional Skills Custmer Service Skills, Telephone Skills, Computer Skills,