CUSTOMER SERVICE REPRESENTATIVE

Posted on: 2006-10-16

Erika C. Varnadore 12648 Sampson Road Jacksonville, Florida 32218 NEWBERRYMARIO@YAHOO (904) 768-0717 CAREER PROFILE Collections/ Customer service/ Extensive Computer Knowledge/ Team Motivating/ Training. SPECIAL SKILLS Windows 95,98/ Microsoft Works/ Microsoft Office/ MS Word Perfect/ Internet knowledge/ Detailed Oriented/ Analytical/ Strong Communication Skills/ Highly Organized/ Self-Motivated EXPERIENCE 02/02-11/04 Washington Mutual: Customer Service Representative- Responsible for heavy telephone communication with customers regarding account balances, payment due dates and customer complaints. Operated a computer system for account tracking and updating. 07/01-01/03 Fairbanks Capital Corporation: Customer Service Representative- Responsible for heavy telephone communication with borrowers regarding credit and account status. Updated and maintained numerous files on a computer system. 06/00-05/01 America Online: Customer Care Consultant- Various duties include repairing and troubleshooting internet problems that customers maybe having with their computers. Also responsible for providing dependable services to the members by assisting them in changing their AOL password and letting them no of any violations that they may have on their account. Education Florida Community College Jacksonville, Florida Associate Arts Degree Graduated May, 2001 First Coast High School Jacksonville, Florida High School Diploma Graduated June, 1998