Sales Associate

Posted on: 2006-10-11

Christine Robertson 1550 Bob O’Link Circle Woodstock, IL 60098 Hm: 815-308-5309 Cell: 847-638-8474 [email protected] Job Objective An IT manager for medium to large corporation with responsibility for several projects at once and directing multiple teams of technical professionals. Relevant Skills And Experience Worked as part of project management team to coordinate and execute fast-Ethernet site upgrade for more than 900 users. Managed site upgrade of 900 desktops from legacy e-mail to Microsoft Outlook Webmail. Setup and managed project support team then coordinated all aspects of trouble resolution. Monitored large site upgrade of call center software and reallocation of T1 lines. Wrote final analysis of project deployment and outcome, also created set of best practices for all future project implementations. On site manager for six customer call-center sites in two states servicing more than 1,200 users. Coordinated all personnel allocation by various project managers on several project at once per site as well as making sure that regular maintenance and trouble response duties were not impacted. Set up trouble ticket prioritization system for technicians at each site. Wrote, reviewed and submitted all change control requests for regular maintenance and site specific projects. Attended weekly change control meetings Attended daily management conference call and customer call. Held weekly meetings with executive management team at each site. Wrote major incident reports for management debriefings that included follow up steps and process change recommendations. Built new desktop and server support team at client acquired site. Exceptional problem solving skills Very goal orientated Professional Experience August 2003 to Present – Temporally changed career paths due to family obligations. Baird & Warner Real Estate, Crystal Lake, IL Real Estate Sales Associate Sold more than $5 million a year in real estate. Managed all aspects of the transaction including; needs assessment, finding properties, market analysis, negotiation of terms, coordinating with all other principals in transaction including; lawyers and mortgage brokers, made sure all dates were met, help mediate any disputes that arose, and bring all documentation to closing. February 1999 to July 2003 Verizon Communications Corporation, Rolling Meadows, IL Branch Service Manager Responsible for providing quality customer support to our customers by providing proactive and consistent desktop, server and network maintenance and troubleshooting solutions. On site manager for six customer call-center sites in two states servicing more than 1,500 users. Oversees all activity of 15 on-site data and voice technicians. Managed a $1.3 million yearly budget. Responsible for all aspects of data and voice support of client desktops, servers and networks. Reviewed and submitted all change controls requests for site specific projects. Directed project team upgrading data networks at each site to fast Ethernet, rolling out Outlook Web Access to all users, the set up and install of Outlook servers and the upgrade all desktops to new leased Dell PCs. Worked as a part of project management team on all telecomm and data projects in my geographical region. Reported directly to client’s executive management team on all projects status, issues and completion dates. April 1998 to February 1999 Verizon Communications Corporation, Rolling Meadows, IL Senior Network Administrator Worked on site at UniCare Health & Life Insurance after the company outsourced its information systems to GTE (now Verizon Communications). Directed a team of administrators who help support a 350-user Windows NT network and a 50-user Novell network. Responsible for all aspects of server maintenance, support and troubleshooting for six Windows NT 3.51 and 4.0 servers and three Novell 3.11 servers. Maintained client\'s Optika imaging system which is used to store and retrieve claims data. May 1997 to April 1998 Unicare Health & Life Insurance, Schaumburg, IL Network Administrator Provided user support for 350-user Windows NT network and 50-user Novell network. Maintained and supported five Windows NT 3.51 servers and three Novell 3.11 servers. Familiar with SNA, SQL-Server, WINS, and DHCP. Responsible for daily routine server maintenance, such as systems backup, event log reviews, and ERD updates. Additionally, handled end-user support matters such as the installation of software on workstations, the configuration and imaging of workstations, and troubleshooting network/workstation problems for Windows for Workgroups, Windows 95, and Windows NT clients. Also responsible for resolving system security issues. December 1995 to May 1997 Computer View, Inc., Arlington Heights, IL Purchasing Manager & Systems Engineer Responsible for coordinating all aspects of installations, including buying equipment and having it configured, shipping the equipment, scheduling engineers to install it, meeting with the customer to coordinate installation, resolving any issues that came up during the installation, and coordinating a post-installation meetings and initial dialog with customer regarding signing a management contract. Coordinated signing up clients to our Internet service. Worked with Ameritech to have digital lines installed. Dealt with customer in handling details of contract signing and installation of their digital line. March 1995 to December 1995 Computer View, Inc., Arlington Heights, IL LAN Engineer Installed Novell networks for libraries and small businesses. Built and installed CD-ROM servers and expansion towers utilizing up to 56 drives. Managed networks for contract clients, doing updates and periodic utilization checks. Updated drivers and CD-ROM products as needed for contract clients. Maintained WAN links and communications software scripts. Managed LAN side of Internet connection for libraries for individual workstations. Worked with clients to resolve issues and answer any questions. Academic Credentials Continuing Education Project Management Essentials for IT Professionals – 20 hours Leadership Skills for Project Managers – 20 hours Customer Relations Skills for IT Managers – 20 hours Management Skills for the New Manager – 16 hours October 1995 - Certified NetWare Engineer, CNE LAN Mind, Novell Authorized Training Center, Naperville, IL. 1990 - Bachelor of Arts, English Northern Illinois University, DeKalb, IL.