Sr. Manager Resume
PROFILE
Results-driven Senior Manager with broad-based logistics and human resources experience. Accomplished professional who has a reputation of success in managing operations involving resource management, cost control and timeline developments in the fields of transportation and logistics management. Effective communicator possessing excellent interpersonal and relationship-building skills. Expertise includes: Project Management, Human Resources Planning, Organizational Change, Operations Management, Budget Forecasting, Contract Negotiations, Process Improvement, Training & Development, Strategic Planning, Team Leadership
PROFESSIONAL EXPERIENCE
FEDEX GROUND Lake Charles, Louisiana & Pittsburgh, Pennsylvania
SENIOR MANAGER April – August
Responsible for managing all P & L aspects of the operation on a $.M budget and in charge of various human resources functions, to include organizational change management, salary administration, employee relations and legal compliance.
• Oversaw the operation and maintenance of facility, ensuring facility is operating to optimize safety and quality measures
• Managed the package flow between the hubs and area satellites and oversaw the pickup and delivery of packages
• In charge of human resources for facility, to include supervisors, full-time administrative clerks, contractors, drivers, part time warehouse employees and negotiating/closing contracts between FedEx Ground and Independent Contractors
LOGISTICS MANAGER
Managed the processes within Project Twins that provided service for FedEx Express parcels via the FedEx Ground Linehaul Network within the U.S. and Canada. Managed routes between FedEx Express and FedEx Ground services within the Linehaul Network.
• Monitored the activity and fluctuation of trailer polls within the network and fluctuation within the empty lanes that run FedEx Express routes
• Communicated and worked with FedEx Corporate/Field Linehaul and Engineering Management teams in monitoring and fixing problem areas
• Served as a goal between for emergency quick response teams in resolving or aiding in vehicle accidents across the U.S. and Canada
UNITED PARCEL SERVICE New Orleans, Louisiana
OPERATIONS SUPERVISOR August – April
Responsibilities involved dispatching drivers with an hour planned day. Effectively balanced human resource planning process, staffing, career development, legal compliance, employee relations and administrative management and worked with employees to develop safety, quality and performance levels.
• Developed tools and techniques aiding in the reduction of customer claims
• Provided total quality service while maintaining employee accountability
HIGH RISK SUPERVISOR
Managed the security of the facility, entailing maintaining the surveillance equipment, managing the security guards and securing large sums of money that entered the facility. Effectively balanced the human resources planning process in addition to multiple duties.
• Ensured the safety of customer’s parcels ranging from $ and above through special processing methods
• Effectively balanced human resource planning process
CLAIMS MANAGEMENT
Oversaw all approved or rejected damage claims for the Louisiana District.
• By developing and implementing systems, reduced losses and stolen merchandise for the New Orleans facility
• Developed and maintained time measurements to evaluate the employees’ ability to judge and process claims in an appropriate manner
HAZARDOUS MATERIALS ORGANIZER
Supervised the Hazardous Waste Program within the New Orleans Hub.
• Reviewed and maintained the legal documents according to both DOT and OSHA regulations
EDUCATION
UNIVERSITY OF PHOENIX Pittsburgh, Pennsylvania
M.S. – MBA/TECHNOLOGY MANAGEMENT
UNIVERSITY OF PHOENIX New Orleans, Louisiana
B.S. – INFORMATION TECHNOLOGY
MEMBERSHIPS
• Project Management Institute (PMI) – Greater New Orleans Chapter
• Women in Project Management (WiPM SIG)
Excellent References Available Upon Request
