Project Manager

Posted on: 2006-10-04

Project Management Oracle Microsoft Office Microsoft Excel Microsoft Word PowerPoint Internet Explorer Microsoft Outlook Word Perfect Access PROFESSIONAL EXPERIENCE TekSystems, Austin, TX March 2005 - Present Corporate Business Group Project Manager · Support 30 accounts ongoing projects such as National City Bank, CH2M Hill, Cablevision, and Goldman Sachs · Manage the client day to day tasks in support of Dell’s customer relationships for approved proactive field replacements: o Develop and execute logistically complex project plans, o Provided daily coordination and communication with customers, sales teams, service account managers, technical area managers, logistics, and service vendors o Produced master timelines and ensuring customer requirements are met, o Managed day-to-day project activities in support of client level installations while coordinating multiple service deliveries, and o Responsible for site scheduling of Dell's deployment service providers · Program managed 35 highly escalated accounts totaling $8M in whole unit replacements: o Field replacement of existing systems, o Implementation, deployment, and installation setup of new systems, o Responsible for working with the site coordinators and ARS PM to dispose of remaining legacy systems, o Coordinating and monitoring status of Dell order shipments to customer sites, and o Coordinated the flow of the old returned Dell systems LK Jordan & Associates April 2004 - March 2005 Solutions Consultant · Prepared scope of work documents for Higher Education Accounts · Discussed scope of work with customer, Sales Representative, and Field Engineer · Researched alternative freight shipments for outsourced product resulting in a $50K savings · Opened and closed orders for product being returned for either repair, maintenance or credit · Provided weekly reports updating the status of orders, repairs, credits, shipments and deliveries Activant Solutions August 2002-April 2004 Collections Team Lead · Provide collections training procedures for 15 employees · Participated on the training team for employee development and mentoring programs · Provided weekly status of daily employees, amount of dollars received, and monthly goals set · Handled internally escalated issues for complex customers resulting in a $250K corporate savings · Generated performance status reports on goals set, budgets met, and customer relations · Developed training modules on specific issues for California based Business Product Group Collectors · Attended new product promotional training seminars throughout the United States Dell Computer Corporation April 1998-August 2002 Project Manager · Implemented and managed processes related to Desktop and Server installations · Defined metrics for the Installation Management Team, Sales, Account Executives, and Dell Service Providers · Selected as liaison between Dell and Dell Service Providers · Maintained communications with customer, Sales, and Account Team to ensure exceptional customer service · Traveled for customer installation escalated issues · Managed $3M financial growth in development installations as well as procurement and collection · Created and maintained weekly project installation tracking charts Education Austin Community College 1990 – 1992 Associates in Degree – Business Management