Area Sales Manager

Posted on: 2006-10-01

Donna M. Schiavitti 6642 Emily Lane Lockport, New York 14094 Home: 716.439.4459 Email: [email protected] Management Profile Accomplished area retail management professional with extensive experience in diverse roles and multi-store leadership. Skilled trainer and mentor with the ability to boost morale and encourage company loyalty. Creative problem solver who addresses issues with tact and discretion. Customer-focused individual with a proven track record of exceeding goals. Career Highlights  Coordinated and directed 80+ new store openings throughout New York State for Odd’s-N-End’s, Athletic Shoes, and Dollar Tree; managing all phases, from securing locations, hiring/managing contractors, purchasing fixtures, merchandising, and hiring.  Built top-producing management and support teams by researching local markets, networking with Department of Labor and employment agencies, developing referral leads, and contacting colleges and churches. New hires totaled over 1,250 employees.  Recognized throughout career for a high retention rate, which was achieved by developing staff to reach goals and gain promotions within each organization.  Planned and launched innovative marketing events that focused on specific groups (teachers, nonprofit agencies, and senior citizens), growing sales and customer loyalty.  Increased sales for each company by establishing exceptional customer relationships, thoroughly training sales staff on up-selling and cross-selling, target marketing, and effective store merchandising. Professional Experience Bon Ton, Williamsville, New York 2004 – Present Area Sales Manager Direct a team of 25 sales associates and 33% of store business in a high-traffic retail location. Oversee all aspects of scheduling, merchandising, loss prevention, payroll percent, and customer relations. Trained and developed team members, focusing on promoting key items, exceptional customer service, and company policies and procedures. • Exceeded credit goals for each area by 19%. • Increased shoe sales by 17% and hard home sales by 3% over previous year; percentages were greater than company average. • Designed department adjacency/floor plan, which increased traffic flow and revenue. • Achieved highest department sales out of the entire company (145 stores) by skillfully merchandising products and meeting customer needs. Dollar Tree, Williamsville, New York 1997 – 2004 District Manager Drove sales of $25 million in a 15-store region. Directed 52 managers and assistant managers, as well as developed and implemented leadership training. Recruited, hired, evaluated, and coached managers and sales associates. Led the opening of numerous stores throughout New York State. Administered P&L, budgeting, auditing, loss prevention, and inventory. Donna M. Schiavitti Page Two Home: 716.439.4459 Dollar Tree (continued) District Manager • Increased comp store sales each year, with an average of 17%. • Continually controlled payroll percent, shrink (maintained under 1%), and budget. • Recognized throughout company for high retention rate and a top-producing staff. • Developed and implemented an innovative training program that focused on customer service, operations, merchandising, and team building. • Promoted managers and associates from within, which strengthened the organization. • Coordinated store opening events for each new location, partnering with schools, plazas, and community organizations. Bruce Alan, Inc., Niagara Falls, New York 1996 – 1997 Area Manager Directly supervised four managers and 32 sales associates for a specialty store chain. Provided procedural and product training. Increased sales through effectively merchandising stores and promoting superior customer service. Handled P&L, budgeting, payroll, and scheduling. Odd’s-N-End’s, Buffalo, New York 1984 – 1996 Regional Manager (1993 – 1996) District Manager (1987 – 1993) Store Manager (1984 – 1987) Led a company through major expansion from two to 55 stores; managed locations through the upstate New York region. Supervised and trained eight district managers, a training supervisor, and a merchandising supervisor. Indirectly responsible for 550+ associates. Oversaw each location’s training and development program. Accountable for P&L, strategic planning, budgeting, buying, store layout, product placement/display, and all other regional management duties. Planned and analyzed demographics, logistics, and marketing. • Recruited top talent at job fairs and trade shows. • Significantly increased each district’s comp sales each year through strong leadership and mentoring. • Fostered a team-centered environment, which led to each employee working together to achieve corporate objectives. • Organized new store openings and remodeling projects. Education & Development Dale Carnegie, Williamsville, New York Public Speaking & Management Course Kee’s Business School, Norfolk, Virginia Business & Accounting Computer Skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Internet navigation and research, POS, and proprietary retail databases.