Marketing Representative

Posted on: 2006-09-28

Creed S. Woodka 3035 Huntington Road Shaker Heights, OH 44120 (216) 283-1321 [email protected] OBJECTIVE Seeking a position which requires both strong interpersonal and organizational skills, a position where I can add value to both my team and the company while continuing to grow my skills and knowledge. SUMMARY OF QUALIFICATIONS Demonstrated experience in improving processes and efficiencies. Adept at learning and using new technologies. Highly organized with the ability to marshal resources and coordinate disparate teams of people to achieve organizational goals. Proficient at building solid, effective working relationships at all levels, internal and external to the organization. Delivers superior customer service with high standards of excellence. Confident, experienced and effective presenter, instructor and mentor. Thrives in a fast paced and demanding environment. Excels in written and verbal communications. CAREER HISTORY Cleveland Clinic – Cleveland, Ohio - 2002 – Present The Cleveland Clinic is a world-renowned health care facility, which prides itself on delivering compassionate health care of the highest quality in a setting of education and research. Executive Assistant to Chief Financial Officer - 2002 – Present Coordinate the schedule and activities of the Health System’s CFO as he manages the 23 financial leaders of the Clinic. Liaison between the CFO and the Boards of Trustees, the Board of Governors and the Executive Team. Help streamline division functionality and manage executive priorities with regard to goals, projects and timelines. Control presentation delivery to Board members and top executives. Manage team building activities to foster synergy among the Finance Executives on behalf of the CFO. Coordinate the consolidation of Patient Financial Services from various regional facilities to a newly purchased re-designed Central Business Office. Participated in design of new data capture model for patient financial services, ultimately increasing overall patient satisfaction. Responsible for the ongoing collection and creation of Finance job descriptions for 300+ employees. Implement World Class Service initiatives from the CEO for the Finance group. Assistant Art Consultant – Part-Time, through Spherion Temporary Agency - 2001 – 2002 Assisted the Clinic\'s Art Consultant in selection and procurement of artifacts to be displayed at the Clinic to create a more relaxing environment. Acted as a liaison between the Cleveland art community and the Cleveland Clinic. Managed the database for all art available to the Clinic. Reviewed and recommended art placement. Managed logistics for art shows in two states. NetGenics, Inc. – Cleveland, Ohio - 1999 – 2001 Software company specializing in bioinformatics software to streamline physician/pharmacologic research. Implementation Manager and Customer Support Analyst Designed curriculum and presented training on complex bioinformatics software to pharmaceutical clients, PhD physician researchers as well as internal personnel. Streamlined training curriculum and presentation from 3 days to 1-½ days. Created a learning environment and curriculum which allowed people at all levels to learn and share experiences in a common setting. Guided direction of documentation to maximize effectiveness of training. Assisted Software Quality Assurance with testing and review of new and old products. Assisted Business Development with lead follow-up and industry surveys. Represented the company and products at industry trade exhibitions. Austin International, Inc. – Cleveland, OH - 1997 – 1999 Manufacturers of industrial explosives and accessories as well as the largest providers of domestic and international blasting services. (Second oldest manufacturing company in Ohio.) Import/Export Supervisor Managed international logistics, compliance and traffic of explosives. Purchased raw materials for overseas production plants ultimately extending Austin’s reach within their target market. Responsible for all government and private sector Class 1-5 hazardous materials documentation and licensing for importing and exporting, saving the company over $150,000 in government fines. Transitioned the documentation process to an electronic format, which increased the accuracy and adherence to HAZMAT standards. Managed relationships with the Departments of Commerce, State and Defense. Directed international customer service. Acted as an internal liaison between production, sales and the customer. Self-financed, Self-directed Travel Tour - 1995 – 1997 Taking advantage of an offer to help at Monotype headquarters in the UK, I used the trip to England as the jumping off point for a two year tour through Europe and Africa. Monotype Typography Co. – Surrey, England - 1992 – 1995 Original manufacturers of hot metal keyboard and casting equipment, Monotype fonts are widely used worldwide for high-end commercial and book typography. European Product Specialist – Surrey, England - 1995 Head of new projects in UK office. Supervised dealer sales, end-user sales, liaison between UK and US sales teams, customer support, troubleshooting, and international marketing. Spearheaded new project activation. Commercial Sales Support Manager – Chicago, Illinois - 1992 – 1995 Managed the dealer support and customer support departments, hiring, training and supervising department employees. Tracked and analyzed sales, created spreadsheets to facilitate analysis and product testing. Assisted in designing new order entry system for sales and customer support departments. Acted as liaison for all distributors. Scheduled meetings and travel for CEO and president. Chaired the employee relations committee. EDUCATION 1988 – 1993 Bachelor of Science – University of Illinois Concentration and double major in Biology and Psychology COMPUTER SKILLS Proficiency in Microsoft Office Suite, WindowsXP, WordPerfect, familiarity with UNIX. INTERESTS Food and wine, photography and film, travel.