Trainer

Posted on: 2006-09-28

KASTURI B BARUAH B4 502 Ph:9819235681 Lokmilan Email: [email protected] Powai Mumbai 400072 Date of Birth 25.08.71 Profile of Skills: • 10 years of experience of which 7 years are in Training and Development. • Designing, Conducting and Implementing Behavioural Training Programmes. • Successful handling of people of various levels. • Communication and Counseling skills • Corporate Communication • Project handling expertise at the strategic level. PROFESSIONAL EXPERIENCE: EVOLV MANAGEMENT SERVICES (Since April 2006 till date): Working as a Management Trainer , handling Behavioural and Written Business Communication assignments. • Conducted intensive behavioural training for one of the largest Indian corporates for about a month. • Trained a batch of middle management officers of a foreign bank in Mumbai on Written Business Communication. • Was involved in Training and online monitoring of an email process for a BPO in Mumbai. • In the process of training bank officials in behavioural and customer-service programmes in Mumbai. B K GROUP (Since May 2005 to Feb 2006) Worked as a Deputy Manager, in the RCL Cements Division of the Group. Responsible for successfully ensuring all strategic partnerships required for long term business planning . Role encompassed : 1. Conducting end to end training programmes for internal executives . 2. Conducting end to end training programmes for external clients. 3. On time deliveries on all tasks maintained within time and costs. 4. Positive and enabling relationships with all Customers. 5. Create mega customers for product ASSAM INSTITUTE OF MANAGEMENT (From Feb 1998 to May 2005) GUWAHATI (AICTE recognized) Worked as a Senior Faculty , teaching Business Communication for a period of 7 years. Responsibilities included teaching, and Corporate Training. Selected for a four month programme in IIM Ahmedabad . Was responsible for making a breakthrough change ,in the leadership and communication skills of students. Played a positive and effective role, in the institute-industry interface. Role responsibilities were: • Successful planning and designing of Training Calendar for the Management Development Cell. • Designing and conducting Management Development Programmes. • Classroom Training. Key Performance Results: • Successfully trained batches of Indian Airlines frontline executives in customer orientation .Sessions held were on Voice modulation and Listening Skills. The training requirements consisted of implementing importance of Voice Modulation and Listening Skills in frontline service executives during customer interaction sessions. Implementing techniques were mainly role plays and Behavioural games. • Trained a batch of corporate executives of Coca Cola in communication skills. • Conducted a training programme on Organizational Behavioral skills for International Development enterprise (IDE). • Conceptualized, designed and conducted two successful training programmes for middle and senior level engineers of a public sector refinery, Bongaigaon refineries and Petrochemicals Ltd, BRPL. Topics covered were Organisation Behaviour, Communication skills. Positive change in pre and post training learning. • Conceptualised, designed and implemented training for senior lecturers of a college in Assam on “Presentation skills for an International Conference”. Training module addressed the inculcation of presentation skills required for an international conference . • Delivered sessions in two Management Development Programmes held for officers of Fisheries Board of Assam. Topics of training were, Marketing, Consumer Behaviour and Consumer Orientation. ANEJA GROUP (Jan 1997 to July 1997) GUWAHATI Worked as a Head of Academy of Continuing Education. Was responsible for all set- up, planning , staffing and operations of the academy. Key Result Areas: • Responsible for independently setting up academy , recruitment, staffing and monitoring day to day operations. • Responsible for organizing specific training workshops for trainers and staff personnel. • Appointed members on the Board of Directors and Academic affairs. NORTH EASTERN INSTITUTE OF MANAGEMENT GUWAHATI (1996 to 1997) AICTE Recognized Worked as a classroom trainer for Management Topics to a batch of 60 management students. Also worked in other administrative and project cells of the institute. Assisted in a State Level Education project for school children as a part of the project cell activity. PROFESSIONAL QUALIFICATION Master of Business Administration (MBA) from Gauhati University in 1995. EDUCATIONAL QUALIFICATION Passed TDC, science in Statistics (Major) from Cotton College Guwahati in 1992. Passed HSSLC from Cotton College Guwahati in the Science Stream in 1989. Passed HSLC from St. Mary’s English High School in 1987. EXTRA CURRICULAR AND SYNERGISTIC PROFILE: Worked as an English News Reader for a short period of time with Doordarshan Guwahati Worked as an English announcer for AIR for a period of five years Have anchored several programmes on TV aired on National TV Have given voice overs for national TV documentaries Have been a host for live shows and conferences