Administrative Assistant

Posted on: 2006-09-27

CATHERINE ABALOS 12006 Asbury Drive • Fort Washington, Maryland 20744 • [email protected] 202.701.6850 QUALIFICATIONS SUMMARY Highly personable Administrative Assistant Professional with years of experience in customer service, data entry and sales processing, administration, telecommunication and entertainment industries and client billing. • Proficient with Microsoft Office System: (Microsoft Word, Microsoft Outlook, Microsoft Excel and Microsoft PowerPoint.) • Proficient with RightFax 8.7 version, EFM Sync Data Base (Weblog), Canon Laser Class 9500S, Xerox Pro 55, Cisco IP Phone 7960 Series, Fax Reporter, Hp Laser Jet 8000 N, Smart Track, Lotus123 and Postage Machine. PROFESSIONAL EXPERIENCE WILLIAMS LEA @ Arnold & Porter LLP – Washington, DC 2005 to Present Customer Service Representative (2005 to Present) Serve as Customer Care Lead for a major law firm with branches in 8 domestic cities as well as 2 international countries. • Collaborate with Customer Service Manager to create strategic plans to enhance customer satisfaction. • Provide employees with tools to maintain and increase service levels to both internal and external customers. • Gather and analyze daily report. • Quality check all incoming facsimile that are received throughout the day. • Interact with recipients , clients and secretaries about status of job. • Retrieve and distribute all hard copies of electronic faxes to internal as well as various external branches. • Distribute outgoing and incoming mail/packages such as FedEx, USPS, DHL and UPS to the correct recipient and/ or courier. • Receive outstanding positive comments from team members, as well as exceptional feedback from senior management. • Coach and mentor new employees in customer-service processes and company policies. • Ability to handle pressure and work in a deadline environment. HOME PARAMOUNT PEST CONTROL - Falls Church, VA (2002 to 2004) Administrative • Recruited to provide top-notch service to both internal and external customers. • Demonstrated ability to gain clients\' trust and provided exceptional follow-ups, leading to increased repeat referral business. • Met deadlines, provided information to staff members and volunteers. Managed a relationship with contractors and customers. • Provided positive first impression of company to callers and visitors and direct them to appropriate person or department. • Scheduled, dispatched and monitored technicians. • Prepared daily report for management. • Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues. PLANET HOLLYWOOD – Washington, DC 2000 to 2001 Administrative Assistant • Administered mail distribution by accepting and releasing packages; packages received are conveyed to recipient promptly; out bound packages are released to the correct courier service. • Talent for identifying customer needs and presenting appropriate company products and service offerings. • Ensured accuracy in Expense Account (Money transaction, reimbursements, complimentary, processing invoices, and accounts receivable, client billing and resolving billing issues as needed.) • Provided excellent customer service and responsive to all customers needs and request. • Typing correspondence, filing, data entry using Microsoft Excel, Lotus123 and spreadsheet. • Distributed group schedule. • Assisted manager with daily needs and planning reservations, parties and special projects. • Collected food beverages revenues from server and ensuring high quality of accuracy. EDUCATION AND TRAINING High School Diploma • CROSSLAND HIGH SCHOOL – Temple Hills,