Special Projects Assistant

Posted on: 2006-09-26

LeeAnn Wilmot 1412B North 45h Street Seattle, WA 98103 Home: 206-633-6316, Cell: 206-501-1881 [email protected] HIGHLIGHTS of QUALIFICATIONS Competent, detail oriented, responsible, analytical and independent thinker, with excellent customer service, assessment and problem solving skills. Capable decision maker, able to work well under pressure. Personable and easy to get along with. Effective communication skills. Able to interface effectively with all clientele, management and staff to ensure timely completion of projects and assignments. Extensive experience in Microsoft Office including MS Word + Excel, WordPerfect etc., Access, Dreamweaver, E-mail and Internet Research. Proficient user of online journal databases and web-based reference materials. Some experience with web coding in HTML. PROFESSIONAL EXPERIENCE 2006 – Present Safeco Insurance Company, Seattle, WA Special Projects Assistant • Perform routine administrative functions including typing letters and memoranda, booking conference rooms, scheduling conference calls, answering high volume phones, etc. Manage and track all continental U.S. mediations and lawsuits; includes scheduling representatives to represent Safeco at meditations throughout the U.S. Coordinate and follow-up on all billing and filing of all legal documents, both hard copy and via electronic filing process. Serve as security authorization ‘gatekeeper’; limiting access to confidential data and securing required authorizations on a “need-to-know” basis. Design & create a high volume of confidential weekly, monthly and quarterly reports utilizing Excel & Access (i.e., Heavy-Hitter lawsuits, Casualty/Risk tracking, etc.). Use proprietary software to track productivity levels of Safeco representatives. Ensure claim checks are issued to proper recipients. Write biographies of Team Members and circulate to Team Members throughout the country. Serve as point person for complaints, performing intake, referral and follow-up. Perform special projects (i.e., Indexing the company course catalog of all educational programs, special reports and presentations). 2004 – 2005 King County Library Systems, Bellevue, WA Substitute Librarian • Substitute Librarian working in Circulation, Reference and Young Adult Collections. Currently training in Millennium automated system. 2002 – 2003 Ruth Lilly Medical Library, Indiana University, Indianapolis, IN Acquisitions Associate • Responsible for accounts payable. Maintained online journal databases. Responded to patron inquiries concerning online access and print journals. Received and cataloged journals and books. Updated MARC records. Responsible for both circulation and reference desk. 2002 Indianapolis Public Schools, Indianapolis, IN Substitute Teacher/Media Specialist • Long-term temporary assignment as Media Specialist for Gambolt Middle School. Taught Media Literacy classes for 6th and 7th grade students. Ordered, cataloged, and maintained library materials. Organized and led faculty selection committee. Supervised one employee. 2001 – 2002 Indiana University, Indianapolis, IN Administrative Assistant • Managed Indiana Center for Intercultural Communications Office. Organized office and maintained grant and contract management. Responsible for Payroll processing and Financial Accounting. Supervised multiple work-study and graduate students. Drafted meeting minutes, maintained Director’s CV. Designed and managed databases. Edited manuscripts. Created Web pages. 1999 – 2001 Indiana University, Indianapolis, IN Graduate Advisor/Program Secretary • Responsible for intake, tracking, and maintenance of Graduate School applications. Monitored program interest and created prospective student correspondence. Authorized student registration and tracked student plan of study progress; liaison between graduate students and faculty. Created and maintained student academic databases. Performed word processing on faculty projects, student materials, and departmental correspondence. Designed and maintained lists and records. Ordered and purchased all office and academic supplies, including textbooks. Maintained student and faculty confidential records. 1997 – 1999 Indiana University, Indianapolis, IN Program Secretary/Assistant to Academic Coordinator of Clinical Education • Assigned clinical rotation for 120 junior and senior students over 290 intermittent clinical sites. Created and maintained student databases. Responsible for word processing, correspondence. Departmental liaison for Web site and Web-based marketing material development; implemented departmental web page design. Supervised and staffed student resource center. Supervised clerical employee. Liaison between students and faculty. Representative to Staff Council for School of Allied Health. 1996 – 1997 Broad Ripple Mortgage, Indianapolis, IN Office Manager/Mortgage Processor • Updated company’s philosophy and understanding of computerization. Computerized manual procedures with new credit reporting software, and through Internet. Processed mortgages. 1983- 1995 Central Chimney Masonry, Indianapolis, IN Owner/Manager • Operated independent masonry business for more than 10 years. Company began on a shoestring and now boasts a client list of more than 500 happy and satisfied customers. Managed daily operations. Hired and supervised temporary workers. Managed finances and advertising. VOLUNTEER EXPERIENCE 2004 - Present Study Zone Tutor, King County Public Library, Bellevue, WA Tutor • Provide after-school tutoring in several subjects for Bellevue Library, King County Library System. 1994 – 1995 Crisis Intervention, Marion County Suicide/Crisis, Indianapolis, IN Crisis Counselor • Accepted and responded to crisis calls. Offered empathic support, information, and referral. Created documentation. Maintained confidentiality. 1978 – 1979 Crisis Intervention, Sun Crisis Center, Bellingham, WA Crisis Counselor • Accepted and responded to crisis calls. Offered empathic support, information, and referral. Provided on-site intervention in partnership with local law enforcement and emergency personnel. EDUCATION Indiana University, Indianapolis, IN, M.L.S., Library and Information Sciences. 2003 Purdue University, Indianapolis, IN, B.S., with distinction, Psychology. 1994 References available upon request