Customer Service Associate

Posted on: 2006-09-24

Jacqueline S. Johnson 3225 W. Heritage Blvd Matteson, Il. 60443 Home 708-747-8738 Email [email protected] Objective ________________________________________ To obtain a full time position that utilizes my communication and administrative skills in a positive and challenging work environment. Experience ________________________________________ Hewitt Associates February 2005 - December 2005 Customer Service Associate/Benefits Advisor Lincolnshire, IL • answer incoming calls from our clients employees to enroll into medical, dental, vision, life insurance and spending account benefits • guide client employees through the process of recording and reporting life change events accurately • completely advise client employees how life changes or changes to their benefit coverage will or may effect them now as well as in the future • make outgoing calls regarding status on special cases or projects aligned to my work team • maintain and update account information • educate client employees on completing needed documents and sending them via mail or fax SBC/Ameritech November 2001 - June 2004 Customer Service Associate Hoffman Estates, IL • updating company logs on services to customers • calling customers to inform them of the status of their repair issues • communicating with dispatch technicians to maintain accuracy of repair progress of customers • answer phone lines and direct problems to appropriate channels • plan and coordinate special employee events • collaborate with coworkers to insure high quality service to customers The SYGMA Network June 1999 - November 2000 Receptionist/Customer Care Representative Alsip, IL • answering and directing phone calls in a timely fashion • work with restaurant managers to order supplies for customers • collaborate with transportation and warehouse departments to resolve customer delivery issues • communicate with corporate office Purchasing on a daily basis to keep abreast of product information to customer • keep organized logs of invoices, credits, shipments, etc in order to keep management informed of any changes • train temporary employees for front desk reception Skills ________________________________________ • proficient in MS Office including Word, Word Perfect, Excel, Power Point • 10-key, typing speed 45 wpm