Project Manager

Posted on: 2006-09-22

Eleanor J. Pavol 7100 West Grandview Rd., Apt. 1174 Peoria, AZ 85382 Cell Phone: 623-826-9292 [email protected] RELEVENT EXPERIENCE: • Over ten years as a proven Project Manager with extensive knowledge of all software development life cycle phases. • Ensured project management methodologies were followed that included project scope, schedule, changes, problem resolution, and cost. • Coordinated calls, meetings, and updates with stakeholders/customer/vendors as needed during the project life cycle to facilitate project deliverables. • Prepared project plans and other supporting documents. • Tracked key project milestones and adjusted project plans and/or resources to meet customer needs. • Simultaneously managed multiple complex projects varying in size. • Managed all aspects of the project life cycle that included creation of business cases, creation of project definition statements, identified/assigned resources, conducted risk assessments, monitored and reviewed project progress, tracked issues, closed down and reviewed project. . RELEVANT ACHIEVEMENTS: • Project managed technical teams comprised of a staff of up to 30 software development engineers and testers to ensure that goals and objectives of the project were met within a defined timeframe and funding parameters. • Designed and implemented an issue tracker application using SharePoint. • Developed a successful issue tracker training program for users. • Initiated and implemented a Change Control process. SKILLS: Hardware: Mainframe, IBM PC and Compatibles Operating Systems: UNIX, Solaris, Windows NT/95/98/2000/XP, MVS, OS/390 Languages: Knowledge of Shell Scripts, Knowledge of SQL Databases: MS SQL Server, Oracle, DB2 Ancillary Skills: MS Project, MS Excel, MS Word, MS PowerPoint, VISIO, ClearQuest, Personal Computing, LOTUS Notes, ACT!, SABLIME/Source Code Version Control, Agile, SharePoint, eProject WORK EXPERIENCE: Project Manager – Ewing Solutions, Phoenix, AZ 7/2005 – 7/2006 Manage Ewing Solution’s QuickWriter psychological report writing and Individual Education Plan (IEP) software fixes and releases to customers and manage other company projects. Environment comprised of JAVA Script, HTML, VB.net, XML, and SQL technologies. • Introduced/implemented/managed a Change Management process for internal and external use. • Introduced and implemented a Software Development Life Cycle (SDLC) process. • Coordinated software specifications documentation review and code review. • Track project status using Microsoft Project. • Implemented/Managed an Issue/Bug Tracker process using Windows SharePoint Services. • Created weekly Change Request (CR) status reports for internal and customer use. • Conducted daily weekly status meetings and issue status reports. Eleanor J. Pavol Page 2 Project Manager/Consultant – Best Software, Scottsdale, AZ 11/2004 – 3/2005 Managed ACT!’s contact and customer manager software releases to customers. • Ensured proper software fixes were implemented into QA Test, Beta, and Regression Test. • Conducted weekly status meetings; issued minutes; produced and maintained issues list. • Tracked daily system defect status. • Developed and maintained detailed Work Breakdown Schedules. • Monitored project status; anticipated/resolved problems or escalated to upper management for resolution. • Maintained detailed Project Plans that contained project goals, milestones, risk and cost analysis. Project Manager/Coordinator – Teledraft, Chandler, AZ 10/2003 – 11/2004 Managed/coordinated/ deployed Teledraft’s payment processing software rollout to clients. • Developed and documented procedures for client payout. • Developed and maintained detailed Project Plans to include: Project Summary, Project Status, Planning/Scheduling, Deliverables, Cost Analysis, Risk Analysis, Task Analysis, Business/System Requirements, Staffing, Configuration Management, Quality Assurance, and Issues/Resolutions. • Prioritized team efforts to ensure project goals and targets were met. • Facilitated team meetings, documented/tracked issues to resolution. • Managed the implementation of software, products and services for large account clients. • Introduced and negotiated plans to upper management to gain support in changes to policy and procedures. . Project/Release Manager – Tellium, Longbranch, NJ 6/2001 – 6/2002 Managed the deployment of Tellium’s StarNet WMS (Wavelength Management System) software that supported wavelength switches that remotely managed and monitored optical networks and services. • Developed and monitored detailed Project Plans that contained project goals, milestones, and cost analysis. • Managed multiple complex projects across departmental organizations for overall end-to-end delivery of each project and associated deliverables across all stakeholders in the organization. • Tracked software development Change Requests using ClearQuest, which included scheduling/monitoring Change Requests status and reporting, Project/Release Manager/Contractor, Lucent, Berkley Heights, NJ 2/2000 – 2/2001 Managed the deployment of Lucent's PathStar Access Server software into System Test, and Production. PathStar is an IP-based, next generation, Class 5 switching system that integrates multiple network elements into one platform for delivering voice and data services over the local copper loop. • Developed and managed Software Development implementation plans to System Test and production. • Maintained, tracked Modification Request (MR) status and scheduled MRs for deployment into testing or production. • Conducted daily status meetings; issued minutes; produced and maintained issues list. • Served as primary interface with client and business and technical team representatives. • Monitored project status; anticipated/resolved problems or escalated to upper management for resolution. Project Manager Contractor, AT&T, Somerset, NJ 10/1999 – 12/1999 Facilitated, monitored and coordinated the implementation of AT&T’s billing systems. • Developed and maintained detailed project plans, timelines, issues list, risk assessments for the integrated billing. • Monitored the status of business/system requirements that supported the implementation of the new billing system. • Organized the investigation and resolution of billing problems involving over 20,000 AT&T customers. Eleanor J. Pavol Page 3 Project Manager/Contractor - Bell Atlantic, New York, NY 3/1999 – 8/1999 Managed the implementation of Bell Atlantic’s computer system to competitors and resellers in order to gain entry into the local telephone marketplace. • Monitored daily conference calls between Bell Atlantic and the Public Utilities Commission. • Identified, assessed/resolved complex business problems and provided alternative scenarios within time/cost. • Developed and maintained detailed Project Plans to follow the project through the product development lifecycle. SABLIME Administrator – AT&T, Somerset, NJ 6/1997 – 12/1998 Supported AT&T’s multiple iterations of about forty systems joined through custom desktop interface. • Built and managed source code for almost 11,000 files. • Provided SABLIME reports. • Developed a Product Administration and Release Control Administrator’s Guide. Release/ Project Manager – AT&T, Somerset, NJ 1/1995 – 6/1997 Managed the implementation of software fixes and new releases to test, and production environments. Also directed the Modification Request (MR) process for an Order Processing Management system for AT&T’s customer billing. • Developed and implemented Release schedules. • Ensured software fixes and new releases were tested, certified and released to Production Support for deployment to Production while adhering to the Release schedule. • Monitored and managed, for a quick turnaround, the testing, certification and deployment of High Severity software fixes to Production. • Managed the implementation of Change Requests (CR) and Modification Requests (MR) for each release. • Served as SABLIME Modification Request Administrator for the Order Processing Management system. Project Manager – AT&T, Somerset, NJ 4/1993 to 5/1997 Managed the maintenance of tables used to update AT&T’s Residence Customer Billing database • Managed the analyst of Customer Account Record Exchange (CARE) data, to ensure accuracy and completeness, in order to improve the processing and maintenance of customer billing. • Managed the maintenance of tables used to update the Residence Customer Billing database. • Managed the resolution of customer affecting billing problems. • Organized the investigation and resolution of a billing problem involving over 20,000 customers. • Facilitated a Mechanized Account Maintenance system meeting, tracked issues and distributed minutes. • Created a Project Plan including development of a Work Breakdown Structure (WBS). AWARDS: AT&T’s Silver HARP Award for Project Managing the implementation of the Mechanized Account System. AT&T’s True Heroes Award for ensuring the integrity of AT&T’s customer data. AT&T Award for managing the updating of tables for all Local Carriers converting to Invoice Derived Billing. TRAINING: AT&T certified for Project Management Essentials and Contracting for Project Managers. AT&T certified for SABLIME User and Administrator training. Member of the Project Management Institute EDUCATION: Rutgers University College Major: Business Administration