Network Systems

Posted on: 2006-09-15

JANA GIRARD 239 Avenida Aragon San Clemente, CA 92672 Home Phone: (949) 369-0517 Cell Phone: (949) 370-9090 e-Mail [email protected] PROFESSIONAL SUMMARY Certified MCSE Systems Administrator and Project Manager, with 10 + years of experience in medium to large enterprise environments – offering strong troubleshooting, organization, time and project management skills to enhance delivery of organizational support CERTIFICATIONS Microsoft Certified Systems Engineer - MCSE, Microsoft Certified Systems Administrator - MCSA, Microsoft Certified Professional - MCP, Project Management Professional – PMP (pending) Novell Certified Network Engineer – CNE Operating Systems: Windows NT 4.0 Server, Windows 2000, XP, Netware (3.12) & (4.X), UNIX (Linux), DOS, Mainframe Hardware: Compaq, Hewlett Packard, IBM, Dell, Mirapoint Appliance, Ironport Appliance Software: Windows NT4, Windows 2000/2003, Active Directory, Windows 9x, Exchange5x, Exchange 2000/2003, Back Office, MS Office, Visio, Crystal Reports, NETIQ, Compaq Insight Manager, SMS, SAP, Macafee, Symantec, Veritas, Remedy, Techexcel ACHIEVEMENTS * Met targeted project plan dates by implementing QA requirements and document procedures to approve new and modified custom software programs. Work closely with Software Integrators and clients to communicate issues and/or changes needed. Ensure operating environment follows a consistent process * Achieved 100% Customer Satisfaction after migration for 1800 clients who were originally stressed with the migration process * Achieved maximum results by building excellent customer relations and paying astute attention to customer requirements and company policy * Designed and implemented the migration of 4,500 mailboxes from a Mainframe Messaging System to MS Exchange Internet Mail Custom Recipients and was able to keep 360 distribution lists intact while keeping the change over transparent to our existing Exchange clients in 9 locations * Implemented Ethernet 10/100 backbone upgrade from token-ring with SNA connectors to IBM Mainframe increasing network response time by 30% PROFESSIONAL EXPERIENCE First American Corporation, Santa Ana, California SMTP Messaging Administrator 11/05 – 8/06 Company Profile: The Nations leading provider of business and property information Manage and maintain an SMTP backbone that receives more than 13 million mail submissions per day. Provide top level escalation support to regional messaging administrators. Coordinate company acquisition integrations. Facilitate custom solutions for special e-mail based service requests. Provide vendor support interface. Apply filters and watch message flow to track and add to the email firewall policies words in messages that meet 'spam', or 'offensive language' to block these types of messages from reaching our clients. Track missing messages and take corrective measures. South Coast Water District, Laguna Beach, California Network Administrator 4/02 - 10/05 Company Profile: Special District Water Company - serving South Laguna, Dana Point and Capistrano Beach Network administration and desktop/customer support. Implemented migration from a Windows NT4 Network to Windows 2000/2003 Network. Upgraded all desktop computers from Windows ‘98 to Windows XP. Setup and maintained Veritas Backup Jukebox library. Directed and documented all aspects of the network, for hardware, software and configurations for our disaster recovery plan and updated changes as needed. Supported, implemented and trained clients on a new Billing and Customer Service software program. Upgraded all remote sites from DSL to T1 connections Mazda North American Operations, Irvine, California 8/98 - 3/02 Network / Exchange Administrator Company Profile: Automobile Wholesaler, 1,900 Employees/Users supported, 20 Locations Set Standards for Electronic Messaging for 1,800 clients nationwide plus 4,500 dealer mailboxes. As the project manager, directed planning, integration, implementation and disaster recovery of Microsoft Exchange 5.5 Servers, in a multi-protocol, mixed UNIX, OS/2, Mainframe, Windows NT environment. Designed and implemented standards and permissions for all File Servers in the organization; Managed all Exchange projects and relocations across the nation; in network documentation and technical writing for policies, procedures, and technical manuals. Part of a Disaster Recovery team, documenting all MS Exchange related information for disaster recovery. Participated in mock disaster recovery exercises. Optimized server efficiency and reliability, while maintaining 24/7 uptime; Conducted 3rd level technical support. Western Digital Corporation, Irvine, California 3/97-8/98 Messaging/DesktopSupport Company Profile: Sales & Manufacturing, 5,000 Employees, 1,800 Users Supported, 4 Int’l Locations As part of the project management team, implement new standards of administration and configuration of desktop computer systems in a worldwide migration of Window’s ’95 and Microsoft Exchange. Supported Microsoft Exchange/Outlook ’95. Supported Corporate Calendar; Troubleshoot PC’s and Laptops; Support and administration of client servers on Novell 3.12 and NT4 Networks; Troubleshoot and punch new data lines on the network backbone, Working with V-LANS and TCP/IP addressing Data Processing Resource Corporation (DPRC), Newport Beach, California 12/96-3/97 Network Administrator Company Profile: Technical Recruiter, 60 Employees/Users Supported, Newport Beach Location Responsible for administration of a dual NT 4.0 and Novell 3.12 Network. Preparing company to migrate entire operating system to a Microsoft NT platform from a duel Novell/NT environment and migrate Internet mail to Microsoft Exchange. Upgrade desktop PC’s to Windows ‘95; Train and support users on new systems and new software; Third level support of network problems. Implement network security. EDUCATION Associates Degree (pending 8 units) Saddleback College, Irvine, CA Irvine Valley College, Mission Viejo, CA Cabrillo College, Santa Cruz, CA TECHNICAL TRAINING New Horizons Computer Leaning Center, Irvine, CA Professional Career Institute, Santa Ana, CA Courses include: Microsoft 2000 Certification Program Cisco Exchange 2000/2003 Network Security Microsoft Windows NT 4.0 Project Management MS Office Active Directory Certified Novell Engineer MS Outlook Advanced Hardware UNIX/Linux Administration IronPort TECHNICAL SUMMARY Network NT 4.0 and Windows 2000/2003 Administrator Microsoft Exchange 5.5, 2000, 2003 Administrator Netware 3.12 Administrator Third level Support for Messaging and Network Applications/Connections SMTP Backbone Administration Develop policies, procedures, technical standards and method of operation Migration of Windows NT4 to Windows 2000 Migration of Exchange 5.5 to Exchange 2000 Migration of Exchange 2000 to Exchange 2003 Migration of Mainframe Messaging System to Microsoft Outlook Migration of MS Mail to Microsoft Exchange 5.0 Maintain Firewall Security for Exchange Disaster Recovery Systems Backup (Veritas) Configure, Maintain, Upgrade and Recovery of Exchange and File Servers Created and maintained NT and Netware User Accounts and permissions Created and maintained Exchange Mailboxes, Distribution Lists Maintained and updated network logon scripts Supported Remote Access Security (RAS) (RRAS) Supported Outlook Web Access (OWA) Supported Terminal Services and VPN Supported and configured TCP/IP Troubleshoot, configure and repair Networked Printers Wrote Technical Documentation for network and server configurations Wrote Technical Documentation for custom software support Purchase hardware and software for a national corporation