Sr. Technical Writer

Posted on: 2006-09-15

Hilary D. Shenton 160 Woodland Drive Portsmouth, RI 02871 Tel: 401-846-1402 Email: [email protected] Experience Highlights ● Over 20 years technical editing, writing, and documentation experience. ● Originated, wrote, edited, and formatted hardware and software documentation. ● Instituted in-house documentation systems for companies and supervised publication group. ● Experienced in the general planning and detailed execution of projects. ● Flexible in assuming a leadership role, collaborating with colleagues, and supporting a department head or executive. ● Wrote numerous in-house company documents including program/contract proposals, research reports, and executive correspondence. ● Managed technical library using a data base system (FileMaker) for tracking & logging of documentation. Professional Experience McLaughlin Research Corporation May 1999 -- May 2006 Senior Technical Writer/Editor Responsibilities included writing, editing, and formatting documents for various programs at NUWCDIVNPT. NUWCDIVNPT, Code 551, Environmental Division: Involved in the writing and development of: ● Two Environmental Assessments, both of which received a Finding of No Significant Impact (FONSI); ● Biological assessments, various reports, ISO documentation, articles for NUWCSCOPE and for the in-house newsletter, Greenpage; ● Spill Prevention Control and Countermeasures Plan and the Supplemental Spill Prevention Plan. For the Depot Repair Facility, wrote a Standard Operating Procedures manual, test plan, and an operations guide. Generate slide presentations in PowerPoint for various codes. Also, ensure compliance of all documents to the applicable government or industry standard(s). Assisted in the research, writing, and formatting of clients’ master’s thesis regarding the use of ISO 9001 applied to a DoD organization. The thesis is titled “Case Study: The Application of ISO 9001:2000 to a Government Organization: A Study of the Benefits, Drawbacks and Effectiveness of ISO 9000:2000 for Navy Undersea Range Programs” Developed a user-friendly database using FileMaker for the Reliability and Maintainability Action Items for NUWCDIVNPT, Code 81. Wrote program manuals for all programs under Code 55 using Process Quality Management & Improvement (PQMI) methodologies. Developed spreadsheets using Excel to track all process metrics for all Code 55 programs. These spreadsheets automatically calculate the assessment of the process once the data have been entered. The Metrics Report is then automatically updated to produce quarterly reports for upper management. Prepare presentations using PowerPoint for management review. Prepare brochures as needed. Edited, formatted, and prepared layout for the Double Nickel in-house newsletter. Sonalysts, Inc., Middletown, RI February 1998 to May 1999 Manager, Communications Data Center Managed the technical library for Code 341 and supervised two other employees. The Data Center is the central repository for all Code 34 documentation and is tracked using FileMaker Pro data bases. Revamped these data bases to be more user-friendly, restructured them to contain proper information for tracking purposes, and upgraded the data bases to the current version of FileMaker. CrossWorlds Software, Inc., San Francisco, CA November 1997 to January 1998 Freelance Technical Writer Assisted in gathering information for the writing of a book, which the company contracted to write and to be published by a major publication house. Interviewed the CTO numerous times for the major portion of the information for the book. Also, researched information on the web regarding legacy applications currently used by major companies to compare to the software being developed by CrossWorlds to eventually replace the older systems. Raytheon Support Services Company, Portsmouth, RI 1995 to 1997 Senior Technical Writer/Editor Edited, formatted, and ensured compliance to applicable standards for CCS Mk 2 Block 1 A/B Test Procedures and CCS Mk 2 Operational Guidelines and Configuration Management documentation. Originated Block Update (BUD) Program Process Management Plan to document the activities and tasks involved in upgrading combat control systems. Provided editorial and quality assurance support for all deliverable documentation within RSSC. Kirk-Mayer Corporation, Cleveland, Ohio July to Dec. 1994 Technical Editor Edited Torpedo Mk 48/ADCAP Depot/Factory Test Equipment documentation, Requests for Problem Resolutions (RPRs), training documents, and OPNAV documentation. Tracked RPR status, applied RPRs to proper documents, and filed RPRs. Early, Cloud & Company, Middletown, RI Nov. 1993 to March 1994 Consultant - Technical Writer/Editor Assisted in the development of a series of consultant’s guides for ECC’s primary Teleservicing Communications Software (TCS) product. Assisted in the editing and formatting of the Tandem Skills document used by ECC customers. General Dynamics/Electric Boat Division, Middletown, RI 1988 to 1991 Senior Technical Writer/Editor American Systems Corporation, Middletown, RI 1987 to 1988 Senior Technical Writer/Editor VOLT Technical Services, Anaheim, California 1985 to 1986 Consultant Technical Writer Ocean Technology, Inc., Middletown, RI 1982 - 1985 Project Leader/Senior Technical Writer/Editor Education: University of Rhode Island, Kingston, Rhode Island; B.A. English University of Rhode Island, Kingston, Rhode Island; Graduate School of Library Sciences; six credits University of Hawaii, Honolulu, HI; Introduction to Computer Sciences—BASIC Computers: Operating Systems: ● MS-DOS ● Windows95/98/2000/XP ● VAX VMS ● MAC OS Hardware: ● VAX System, Personal Computers, Macintosh Software Applications: ● MS Office Professional — 95/97/2000/2003 [Word, Excel, PowerPoint, Access, & Outlook] ● Microsoft Project ● WordPerfect 4.0 - 5.1 ● MS Publisher ● Interleaf Publication Software for both VAX and PCs ● FileMaker Pro ● Corel Ventura, Word-Perfect & Corel Draw ● MacDraw ● OfficeWriter ● Harvard Graphics ● Adobe Photo Deluxe ● Visio 4 ● Jasc PaintShop Pro