CSR/Inside Sales

Posted on: 2006-09-11

1231 Alexander Court Lawrenceville, Georgia 30045 678-377-4858 [email protected] Overview Self-starting, goal oriented customer service specialist with 25+ years experience. Recognized strengths include organization, multi-task management, problem solving and attention to detail. Professional Experience Clyde Bergemann, Inc Atlanta, GA 1998 - Present Sales Support Customer Call Center. Duties include handling customer calls, taking verbal orders and providing information regarding order status. Customer Quote Preparation. Duties include preparing customer quotes for both immediate needs and long term pricing agreements. Also included is the responsibility of following up on outstanding quotes, processing requests for product information, establishing pricing to meet margin requirements and managing outside sales staff for a large geographic territory. Aid in production planning. Duties include working with purchasing and production departments to efficiently supply materials required by our customers and to provide solutions when problems arise. Vendor interaction. Duties include contacting vendors directly to expedite orders and place new orders to meet customer needs. 1977 -1998 Copes-Vulcan, Inc Lake City, PA Senior Production Planner • Order processing. Responsibilities included order processing for both the machine shop with stock orders and the assembly and pipe shop departments for customer orders. » Extensive MRP training. Trained extensively in MRP and helped with initial setup and installation. • Departmentally cross-trained. Cross-trained with purchasing, shipping and inventory management to facilitate communication through better understanding of the various departmental needs. Aftermarket Sales for Boiler Cleaning Group • Daily interaction with customers and sales representatives. Responsibilities included processing customer orders, parts scheduling, sales forecasts and pricing, customer quotes and expediting special items. Personnel Training. Trained personnel to process orders, both paper and electronic, for Houston, TX facility. Coordinated departmental efforts to improve customer service. Worked with Production, Purchasing, Engineering and Shop Floor departments to determine the best course of action to improve customer service 1975 -1977 So-Fro Fabrics Erie, PA Assistant Store Manager • Customer Service » Product ordering and inventory management Staff supervision Day to day duties of running large retail store including cash handling Computer Experience in the following Programs: Experience MRP AS400 Visual Manufacturing System Lotus Notes Data 3 Microsoft Excel Microsoft Word Education 1973-1975 Penn State University University Park, PA 1969 -1973 Fairview High School Fairview, PA