Support specialist
Posted on: 2006-09-08
Tennille Edwards 3546 Water Vistas Parkway Apt. L Lawrenceville, GA 30044 678-571-5607 [email protected] SKILLS -Over 5 years experience with automotive financing and insurance procedures -Experience programming in Visual Basic, C++, SQL, VBScript, JavaScript -Proficient in researching and resolving complex technical issues -Experience providing customer support in a call center environment -Ability to quickly learn new applications and functionality EXPERIENCE Application Support/Programming -Support custom software application for automobile dealers. -Analyze, validate and test code in a proprietary language within a UNIX environment. -Head team that updates and maintains Visual Basic database with compliant information. -Work directly with end users to identify, investigate and resolve technical issues. -Thoroughly document problems and resolutions in the work request database to effectively track customer issues. -Experience querying database and running reports using SQL. Training -Mentor junior programmers in methodologies to effectively resolve customer issues. -Responsible for assisting in the creation and implementation of training documentation. -Ability to effectively communicate technical issues to a non-technical audience. Customer Relations -Repeatedly recognized by management for focusing on our customers and finding new and better ways to quickly solve issues. -Serve as a liaison between internal departments and vendors to confirm software updates. -Educate customers with end user issues on the appropriate actions for problem resolution. -Provide customer follow up to ensure update has been delivered and is working properly. WORK HISTORY 2001–Present Reynolds and Reynolds, Duluth, GA, Support Specialist 2000-2001 OfficeTeam, Atlanta, GA, Administrative Assistant EDUCATION 2005-Present Gwinnett Technical College, Lawrenceville, GA Major: Accounting Expected Date of Completion: 6/2007 2000-2001 Computer Learning Center, Marietta, GA Computer Programming-Diploma