Tour Administrator

Posted on: 2006-09-07

LORETTA WHITTLESEY Address:301 Linden St. Angleton, TX 77515 Phone:(816) 699-1959 Email:[email protected] SKILLS Full understanding of operating system files, command line utilities, managing disks, file structure, system management tools, installation, upgrade procedures, operating system startup sequence optimization, troubleshooting and error messages. Complete knowledge of diagnostic utilities, common operational, usability problems and network configuration including internet connectivity. Able to install mother boards, power supplies, central processing units, memory, CMOS/BIOS, drives, input and output devices, adapters, printers and ports networking troubleshooting, cleaning and maintenance. Demonstrated solid competency of installation and troubleshooting of software and hardware of personal computers and networks. Educated in Web Design and E-commerce. Experienced in implementation of a variety of software with emphasis on Microsoft. • A+ • Net + • HTML • XML • Certified Internet Webmaster • DreamWeaver • Flash SELECTED ACCOMPLISHMENTS * Information Technology - Demonstrated solid competency of installation and troubleshooting of software and hardware of personal computers and networks. Educated in Web Design and E-commerce. Experienced in implementation of a variety of software with emphasis on Microsoft. Excellent analytical and problem solving skills. * Educator and motivator - Experienced in teaching various subject matter to a wide range of age groups, from young children to mature adults, utilizing both original and standardized teaching materials. Trained to assess and incorporate learning styles by a variety of teaching methods. Experienced in educating and motivating diverse populations of students by facilitating an exploratory/interactive learning environment. * Public Relations and Communication - Extensive contact with the public though written, phone, face-to-face, public speaking and other types of oral communications. Wide-range of experience and training in cross-cultural relations dealing with diverse populations, conflict management and resolution, and various personalities. Successfully collaborated with community agencies and resources, working with a team to provide supportive services. Established and maintained rapport with local Social Service workers, supervisors, teachers, co-workers, and consumers. * Management - Administered the day-to-day business functions such as; vendor relations, collections, accounts payable, and electronic data. Assessed employees’ performance and development. Planned, organized, and supervised teams. Participated in the hiring and dismissal processes and assessed and trained new staff. * Cultural Experience - Strong background in multi-cultural relations and communications. Experience working with Chinese, Japanese, Philippino, African American, Muslim, and Hispanic cultures. Served a Practicum in Pakistan, training in cross-cultural counseling and teaching. * Creator and Developer - Researched, created, and implemented programs, policies, and procedures. Developed and implemented course descriptions, syllabi, and training and teaching material. PROFESSIONAL WORK HISTORY Travel Options Tour Administrator Prairie Village , KS 2005 - 2006 Cleaning By Tammie Supervisor Lee's Summit, MO 2004 - 2005 Swope Health Services Support Worker Kansas City, MO 2003 - 2004 City Union Mission Case Manager Kansas City, MO 1999 - 2001 City Union Mission Shelter Manager Kansas City, MO 2001 - 2003 Training Center for Services Independent Intern St. Louis, MO 1999 - 1999 EDUCATION B.S., Christian Counseling Central Christian College of the Bible 1999