Customer Service Representative

Posted on: 2006-09-07

68574 E Deer Park Rd • Welches, OR 97067 • Home: 503-622-0236 • Cell: 503-804-6489 • [email protected] • Rebecca Robinson Experience Department of Treasury October 2004 - Present Contact Representative Portland, OR Provides full explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments. These inquiries involve: • A body of law and regulations that covers one or more types of issues each having different conditions, reporting requirements, or other regulatory provisions that significantly affect and complicate the specific obligation involved. • Regulations and policies subject to frequent legislative changes or administrative determinations, amendments or precedent decisions that affect specific conditions. • Programs that include the full range of exemptions, deductions, exclusions, coupled with business taxes involving different types of exemptions, deductions, exclusions, capital gains taxes, gift taxes, excise taxes, employment taxes, and other to advise, inform, assess and collect taxes, and associated liabilities. Fred Meyer July 2003 - October 2004 cashier Clackamas, OR Ringing in purchases for customers. Portland Police Bureau November 2001 - October 2002 Police Records Specialist, Portland, OR Establish or update CRNs of persons of interest, answer phone and radio calls to give officers case numbers, update or establish records on NCIC and PPDS. Education Clackamas Community College 2002 Associates General Studies Oregon City, OR The bulk of my credits were in business administration/business law. Kaplan University Bachelor of Business Administration Business Management Ft Lauderdale, FL I am 3 classes away from completing my degree. Skills • Microsoft Word • Power Point Presentations • Excel • Ability to soothe angry or upset people • Ability to actually listen and ask clarifying questions to verify understanding.