Team Leader

Posted on: 2006-09-06

Chuckkena L. Myers [email protected] Current Address: Permanent Address: 106 Ivy Chase Lane 431 Franklin Street Norcross, GA 30092 Grenada, MS 38901 404/474-7435 EDUCATION The University of Mississippi, University, MS Bachelor of Business Administration, July 2005 Bachelor of Arts, May 2005 Major(s): Marketing Communications, Psychology, Minor: Business Administration, Journalism RELATED COURSEWORK AND ACTIVITIES — Editing by Design — Consumer and Market Behavior — Advanced Advertising — Writing for the Media — Advertising and Promotion — Introduction to Writing for Advertising — Cadillac National Case Study Participant 2005 — Sales Management — Advanced Reporting — Depth Reporting — Editing — Media Law — Photojournalism EXPERIENCE Vital Outsourcing Solutions, Inc., Norcross, GA Team Leader (June2006 - Present) Client Service Representative (February 2006 - June 2006) — Assist DTE Energy customers with requests —Analyze bill statements and financial transactions — Calculated payment plans and determined customer eligibility — Assisted representatives with customers who requested supervisor assistance — Placed holds on accounts and special payment plans on customer accounts Turner Center, University, MS Campus Recreation Staff (June2003 - January 2005) Staff Leader (Jan 2005-January 2006) — Assisted students with general questions regarding campus recreation — Granted students access into the facility — Provided various forms of recreation equipment when needed — Delegated appropriate responsibilities to campus recreation staff Security Check, Oxford, MS Check Collector (May 2003 - July 2003) Quality Control (June 2005 - January 2006) — Provided positive customer service — Responded to customer complaints and handled customer requests — Maintained a high volume of collections with minimal returns — Competently verified information entered in the computer matched check information Universal Consulting Group, Oxford, MS Marketing Representative (April 2005) — Promoted samples of RedKen Grip tight/Go clean — Acquired and compiled photos of prospective male clients with sample products of RedKen Grip tight/Go clean samples on campus — Planned and organized RedKen sampling event on campus Avon, Oxford, MS Independent Sales Representative (June 2004 - August 2005) — Organized and maintained product inventory — Effectively marketed product to new audience — Utilized skills gained through marketing courses University of Mississippi Department of Housing and Resident Life University, MS Resident Assistant (August 2002 - May 2003) — Complied with university residential policies — Generated enthusiasm among residents to maintain clean public areas — Conducted regular resident meetings — Maintained excellent relationships with residents and staff Aegis Communications, Newport News, VA Client Service Representative (June 2000 - July 2000) — Negotiated and obtained client accounts — Provided positive customer service — Maintained positive customer relations through knowledgeable service — Developed advance knowledge of product and its effectiveness COMPUTER SKILLS — Microsoft Excel — Microsoft Word - Microsoft PowerPoint — Adobe In Design CS — Adobe Illustrator — Adobe Photoshop — Electronic Mail HONORS AND AWARDS —Who’s Who Among American College Students —Dean’s Honor Roll — Team Player Award-Vital Outsourcing Solutions —Best Basic Programmer-University of Mississippi Dept. of Housing and Residence Life ACTIVITIES — Habitat For Humanity — Boys and Girls Club Volunteer — I.M.A.G.E (Increasing MinorityAccess to Graduate Education)Community Service Chair 2001-2000 — The University of Mississippi Black Student Union AFFILIATIONS —Alpha Kappa Psi Business Fraternity —NAACP AVAILABILITY Immediately LOCATION Atlanta, GA REFRENCES Dominique Morgan Supervisor Vital Outsourcing Solutions 3795 Data Dr. Norcross, GA 30092 678-578-2902 [email protected] Dr. Fred Dorn Clinical Professor on Management School of Business University of Mississippi P.O. Box 1848 University, MS 38677 662-915-1569 [email protected] Alex Scrimpshire Graduate Assistant Ole Miss Campus Recreation P.O. Box 1848 University , MS 38677 662-915-5575 [email protected] E.J. Patterson Assistant Facility Coordinator Indoor Satellites University of Texas 512-471-6370 Judy McKissack District Sales Manager Avon 928 New Salem Road Pontotoc, MS 38863 662-488-0396 [email protected]