General Manager

Posted on: 2006-09-04

Roseanna Tate 5547 E. Pontiac Way Fresno, Ca 93727 (559) 348.9208 Objective: To advance within a company /hotel by applying my superior guest service, knowledge, sales and skills associated with high standards. Employment History: February 2006 – Present Quality Inn Fresno, Fresno Ca General Manager – Manage 20 employees: Responsible for Front Office, Maintenance, Housekeeping and Sales departments. Daily management tasks, banking, reports, HR/AR Customer relations, Payroll, Handle guest complaints, weekly schedules, daily room inspections along with property walks. Follow up with maintenance, housekeeping departments to stay within franchise requirements. Interview, train new employees, employee reviews and wage increases. Submit weekly reports such as weekly sales production, sales weekly/monthly forecast, employee hours, MTD revenue, ADR & monthly overview of property wellness. July 2003 – February 2006 The Inn at Morgan Hill, Morgan Hill, CA Director of Sales/AGM – Responsible for establishing all sales contacts, group blocks, negotiated client rates. Maintain great relations with clients and follow up with all new groups to ensure satisfaction. Coordinate all client’s conferences, meetings, and banquets. Create personalized menus/events per client’s requests. Inside/outside Sales and Marketing, cold calls, proposals, company rate contracts, work closely with local wineries, corporate business, chamber, convention center, sports and recreation departments. Target new leads & creative ideas to drive more business to our hotel. Attend/Participate chamber events & trade shows. TA commissions, direct billing, weekly schedules & front desk procedures. May 2001 - July 2003 Pacific Hotels, San Jose, CA Asst. General Manager – Managed 35 employees; Responsible for Laundry, Restaurant, Front desk, Housekeeping and Janitor departments. Daily management functions, banking, direct billing, guest complaints, weekly schedules, property walks, and regular front desk procedures. Submitted MTD/YTD, revenue & budget reports. Interview, train new employees, payroll and all related human resources. January 2001 - May 2001 Wet Seal, San Jose, CA Asst. Manager – Responsible for opening and closing store, customer service, ordering of shipment, timecards, employee schedules, inventory count and daily bank deposits and reports. August 1999 – January 2001 Image Suntan, San Jose, CA Head Receptionist – Manager guest service agents, weekly schedules, daily close out and banking drops, customer service, schedule appointments for clients, order products, monitor inventory log, clean beds, file new and existing client’s information and sell new memberships. Computer Skills – Well versed in hotel operating systems such as Insure, MS, Autoclerk, Profit Manager Libica and Booking Center, Microsoft Windows, ACT, MS Word, Excel, E-mail and Internet