Guest Service Agent

Posted on: 2006-09-04

Farida T. Farouk 2095 Honeywell Ave, Apt 5B Bronx, NY 10460 718-220-2285 e-mail: [email protected] OBJECTIVE: To obtain employment with growth potential in Communications/public relations industry. EDUCATION: Alfred University, Alfred, NY May 2004-BA in communication studies PROFILE: Able to balance priorities and meet deadlines. Excellent interpersonal skills, enthusiastic, personable and patient. EXPERTISE: Computers:Office: Microsoft word 6.0 Office Management Excel Typing 60 WPM Power Point Scheduling/appointment setting Data Tracker Customer service EXPERIENCE: Sheraton Hotel and Towers- New York, N.Y. Guest Service Agent June 2005-Present Check in and check out guest accounts. Processed daily reservations. Presented guests with various Sheraton products and provided other accommodations on over sold nights. Handle all guest accounts over credit limits and all safety deposit box transactions. Maintain accurate balance of cash daily. American Lung Association- New York, N.Y. Communications Intern February 2005-June 2005 Worked with media outreach for a large scale event (Asthma Walk) Co-composed and distributed press releases, calendar announcements and media alerts for national and local public health campaigns. Updated media lists of New York publications. Entered data into Data Track database. United Cerebral Palsy, New York, N.Y. Development Intern January 2004-February 2005 Managed budget for donations. A member of the development team for “Women Who Care” luncheon. Created and developed ideas for growth in revenue donations. Juvenile Diabetes Research Foundation- New York, N.Y. Special Events Intern June 2003- November 2003 Assisted coordinators in launching “The Man of the Year Award” luncheon. Processed data into Walk tracker and Excel database. Recruited corporate sponsors and donators.