Healthcare Relationship Manager/Documentation Specialist

Posted on: 2006-09-01

Carleton Elizabeth English [email protected] 209 N 4th St. Apt G2 Philadelphia, PA 19106 Cell: 610-213-5825 EDUCATION The George Washington University, Washington DC Bachelors of Arts in International Affairs, May 2005 Concentration: International Development, Minor: Socio-cultural Anthropology PROFESSIONAL EXPERIENCE LEAF Financial Corporation, Philadelphia, PA Healthcare Relationship Manager/Documentation Specialist April 2006-Present • Assist with creating policies and procedures specific to the needs of the healthcare market segment • Created new database to track new flow business following the acquisition of a QSP • Manage preparation and review of healthcare financing documentation for a team of 5 sales representatives • Assist Healthcare Sales Team in reaching quarterly target of $18 M Relationship Manager June 2005 – April 2006 • Led development of consistent processes for new vendor and portfolio programs to secure new business opportunities • Managed team of external sales representatives to assist them with monthly sales projections and issue resolution with both vendors and asset management • Provided functional support through analysis and documentation for credit and asset management teams to mitigate risks for new business Intern May 2004 – January 2005 • Assisted the auditing process for outside creditors to remove $75M from escrow • Led training for new employees in basic operations and risk management • Communicated with Spanish-speaking lessees as a collections officer and credit analyst Martha’s Table, Washington, DC Counselor August 2002 – January 2004 • Facilitated relationship between organization and GW Office of Community Service • Recruited and trained volunteers to work as mentors for elementary school children • Tutored special needs children and coached them on interpersonal skills Neighbors Project, Washington, DC Site Coordinator August 2002 - May 2003 • Developed campus-wide marketing campaigns to raise awareness of community service opportunities • Planned events in recognition of World AIDS Day that included free testing, fundraising and information sessions • Organized service events throughout the Washington DC area SKILLS • Conversational in Spanish and French • Proficient in Web Services, IE, MS Office, Leasing Applications, etc. VOLUNTEER WORK • Fundraising for Whitman-Walker Clinic, Washington DC • For Love of Children tutor in Washington DC Public Schools