Library Associate

Posted on: 2006-08-30

SMART N. OKEH 4139 Caldera Crossing Powder Springs, GA 30127 678-517-5798 C [email protected] OBJECTIVE A Network Technician/ Helpdesk position in which my experience, training, education, and proven abilities could effectively be utilized to improve operations and contribute to the growth of the organization. SUMMARY OF QUALIFICATIONS • Dedicated professional employing more than three years of progressive accomplishments in Helpdesk and Customer Services. • Resourceful problem-solver who thrives on having a personal commitment to outstanding professional performance. • Result-oriented achiever, able to accomplish all goals and objectives. • Dependable, always get the job done. • Flexible, always willing to assist wherever needed. • Exhibits high ethics, hard work, competence and confidence in achieving excellence in service. PROFESSIONAL EXPERIENCE Atlanta Fulton County library System 2003 present Library Associate Working at the Global Access Department, delivering superior customer service; making computer reservations for Patrons and assisting them in preparing resumes and job searches online. Treating patrons as if they are family members. Computer servicing and maintenance, book shelving, book processing, and other library duties, and data entries/ analysis SPRINT PCS 2001-2002 Customer Service Specialist. Delivered superior customer service by phone, troubleshoot cell phones, sale of cell phones, handled general inquires and requests via phone, sales data analysis. ALL SEASON TECHNOLOGY 2002 Help Desk Answered support lines, resolved irate customer issues and requests. Recognized for going above and beyond the call of duty to handle both internal and external calls inbound calls, while resolving issues that arose. Troubleshoot support lines and Local Area network (LAN). EDCATION BS Business Administration Masters in Computer Information System 2005 CERTIFICATIONS A+ and Network+ certified. Operating Systems: Windows 98, 2002, XP, Microsoft Office Suite.