Technical Trainer/Training Coordinator

Posted on: 2006-08-30

Virginia Carol Todaro Home: (916) 723-9348 Cell: (916) 223-9350 8300 Burnside Court Citrus Heights, CA 95610 OBJECTIVE Looking for a responsible position in the field of computer technology that will capitalize on my computer skills, desktop publishing and web design talents, organizational abilities, and training experience. EDUCATION •Currently pursuing a Bachelor's Degree in Computer Information Systems through Saint Leo University, Tampa, FL - Estimated Date of Graduation: 2007. •Currently pursuing a Microsoft Certified System Engineer (MCSE) certification. •Currently pursuing a Project Management Certificate through UCDavis Extension. •ITIL (IT Infrastructure Library) Foundation Certification, May 2006. •Associate Degree in Information Systems through Wake Technical Community College, Raleigh, NC. - August 1998. •Certificates Completed, Wake Technical Community College, Raleigh, NC: Administrative Office Technology: Word Processing Certificate, May 1996. Microcomputer System Technology: Microcomputer Application Certificate May 1996. Microcomputer System Technology: Word Processing Management Certificate, November 1996. Microcomputer System Technology: Networking Certificate, February 1997. Microcomputer System Technology: Hardware Troubleshooting and Repair Certificate, May 1997. Microcomputer System Technology: Desktop Publishing, May 1998. •MCP (Microsoft Certified Professional), January 2003 •CNE (Certified Novell Engineer), November 2001 •Novell Specialist Certificates: TCP/IP for Network Professionals, November 2001 Internet Security Management with BorderManager, December 2001 •American River College Community Education Introduction to Macromedia Flash MX, March 2005 Introduction to XML, May 2005 Introduction to Microsoft Visual Basic 6.0, June 2005 •Staff Development and Professional Services (SD&PS) UCDavis Campus Dreamweaver MX: Level 1, December 2004 Dreamweaver MX: Level 2, December 2004 Dreamweaver MX: Level 3, January 2005 Dreamweaver MX: Cascading Style Sheets, March 2005 •Graduate of Cradock High School, Portsmouth, Virginia – 1970. (Graduated in the top 15% of my class) QUALIFICATIONS Excellent knowledge of DOS, Microsoft Windows 9x, 2000, and XP, Microsoft Office Professional including 97, 2000, XP (Word, Excel, PowerPoint, Access, FrontPage, Outlook), ITIL, Remedy, Microsoft Project 2003, HTML, Macromedia Dreamweaver, Corel WordPerfect Suite, PageMaker, FrameMaker, Corel Draw, Adobe Photoshop and Acrobat, Norton SystemWorks (i.e., Ghost, Antivirus, Utilities), McAfee Antivirus, Symantec Backup Exec, Crystal Reports, Netscape, Internet Explorer, Lotus Notes, Eudora and Peoplesoft. Data Communication and Networking (Novell & Microsoft (NT, 2000, and 2003)). Proficient with Visual Basic, CGI, XML, Flash, and Javascripting. Skilled in troubleshooting and repair desktop computers, laptops, printers, scanners, and other peripheral equipment). PROFESSIONAL EXPERIENCE October 2005 – July 2006: Position Held: Technical Trainer/Training Coordinator Enterprise Services, Application Solutions Government Strategic Services, Verizon Business Sacramento, California Primary responsibilities include creating and providing training for internal staff (i.e., new employee orientation, mini applications such as Webtime, eHelp (web based help system), Remedy Help system, ITIL Foundation, Project Web Access (PWA), Meridian Telephone system, eWeb Portal, Application Solution Portal, etc.); creating customer training for custom application built by Application Solutions (i.e., Outdoor Recreation Data and Licensing, Automated Vehicle Solutions, Background Investigative Systems); coordinating vendor training (on-site and off-site) for internal staff; creating Remedy tickets for vendor payments (purchase orders); verifying training courses and payments with vendors; creating and maintaining a training database; and tracking computer inventory for 12-station training room. Secondary responsibilities include organizing and uploading PDF manuals for all training material to the Application Solutions Web Portal for access by the internal staff; working with all department managers concerning additional training courses (i.e., version procedures, etc.); and providing training proposal for new business. July 2003 – October 2005: Position Held: Computer Resource Specialist II University of California Davis Medical Center Parking and Transportation Services Sacramento, California Primary responsibilities include creating and maintaining databases in Access and generating reports for the Parking and Transportation Services using various existing databases (ScanNet, PowerPark and PowerPark Flex); completing periodic backups of databases and essential programs files, evaluating, recommending, ordering, and installing various types of software and hardware to meet the needs of the department, now and in the future; troubleshooting and repairing departmental computer equipment (i.e., desktop computers, laptops, printers, scanners, and other peripheral equipment); administrator for the department Windows 2000 server; and functioning as the liaison between the Parking and the Network Services in reporting and solving LAN problems. Secondary responsibilities include organizing, designing, editing, and uploading webpage files via Interwoven; using various types of software (i.e.; Microsoft FrontPage, Dreamweaver, etc.); training departmental staff on desktop application (i.e., MS Office Professional, WordPerfect, etc.) March 2003 – July 2003: Position Held: Programmer II University of California Davis Medical Center Customer Support Center Sacramento, California Primary responsibilities include aiding users by phone on various software programs accessed via Citrix, Unix, Novell, Microsoft and programs installed on personal computers; troubleshooting hardware and software problems reported to Customer Support Center; generating tickets through the Help Management System; resetting passwords; creating and installing Lotus Notes email; creating user accounts in Novell eDirectory and Active Directory. May 1999 – March 2003: Position Held: Programmer II University of California Davis Medical Center Information Services Department Sacramento, California Primary responsibilities include creating training manuals and instructing UC Davis Medical Center staff on various software packages (Microsoft Office 9X, 2000, XP; Corel WordPerfect and Corel Draw, Lotus Notes, Adobe Acrobat and Photoshop, Crystal Reports, Web creation software (HTML, FrontPage, Dreamweaver)); installing software packages on personal computers throughout the Medical Center; troubleshooting and repairing problems reported to the Customer Support Center (on-site and by phone) (i.e., desktop computers, laptops, printers, scanners, and other peripheral equipment); assisting in the distribution of trouble tickets to Network Services staff, students and contractors; creating, organizing, editing and publishing the department's website; aiding departments in the development of departmental websites using standards required by the Medical Center and consulting with Medical Center staff regarding different methods to achieve the desired result using a variety of software packages (i.e., PowerPoint, Excel, etc.). January 2002 – Present: Position Held: Online Instructor University of California Davis Extension Davis, California Primary responsibilities for the Microsoft Access Introduction class include evaluating student’s progress through the submission of databases with completed tasks, preparing documents for each student with correct procedures for completing incorrect tasks, maintaining a spreadsheet with student’s grades for all exercises and final exam, and submitting grades to UC Davis Extension. May 1997 – May 1999: Position Held: Computer Specialist II North Carolina Department of Health and Human Services Division of Aging Raleigh, North Carolina Primary responsibilities include creating and maintaining databases in Access and generating reports for the Division using various existing databases; evaluating, recommending, ordering, and installing various types of software and hardware to meet the needs of the department, now and in the future; troubleshooting and repairing departmental computer equipment; and functioning as the liaison between the Division of Aging and the Department of Information Resource Management in reporting and solving LAN problems; training and serving as help desk for statewide area agencies and service providers on the ARMS system that tracks services provided to the elderly. Secondary responsibilities include organizing, designing, editing, and uploading webpage files to the FTP site on the SIPS server using various types of software (i.e.; Notepad, MS Word, Hot Dog Pro); training departmental staff on desktop application (i.e., MS DOS, Windows 3.1, Windows 95, PageMaker, MS Office Professional including Office 97, Netscape, and web-designing software); serving as SysOp (system operator) to maintain the Division’s Bulletin Board System. August 1998 – May 1999: Position Held: Evening Instructor Wake Technical Community College Raleigh, North Carolina Primary responsibility is educating evening students in the use of various software programs. Classes include MS Office 97, PowerPoint 97, HTML – Web Design and Basic HTML. March 1992 - March 1997: North Carolina Department of Insurance Life and Health Division / Property and Casualty Division Raleigh, North Carolina Position Held: Processing Assistant III May 1994 - March 1997: Primary responsibilities include functioning in the capacity of system analyst and computer trainer interfacing with Information Services, providing periodic maintenance for all divisional personal computers, generating and sending disapproval letters, memorandums and reports as initiated by the Life and Health Deputy Commissioner, Assistant Deputy Commissioner and eight analysts, creating databases for particular line of insurances, tracking and filing various letters to and from insurance companies and generating rate and acknowledgment letters via the Access database. Secondary responsibilities include completing special projects using various software programs as required by the Deputy Commissioner and Assistant Deputy Commissioner, determining the status of filings as requested by insurance companies, maintaining hardcopy files of documents and letters issued, performing periodic purging of hardcopy and electronic files, and functioning as the backup receptionist. ACCOMPLISHMENTS •Member of Phi Theta Kappa (Honor Society) maintaining a GPA of 4.0 since 1996. •1995-96, Honorary Award Recognition recorded in The National Dean’s List, 19th Annual Edition, (only 1/2 of 1% of our nation’s college students receive this award). •1996-97, Honorary Award Recognition recorded in The National Dean’s List, 20th Annual Edition (Multiple Year Award) •1997-98, Honorary Award Recognition recorded in The National Dean’s List, 21st Annual Edition (Multiple Year Award) •President of Phi Theta Kappa (Honor Society) - 1998-1999. •President’s Award for Excellence, Wake Technical Community College, Outstanding Student, Computer Information Systems Division, 1998. •University of California Medical Center 2005 Staff Assembly Recognition Award, May 2005 REFERENCES: Esther Munoz Manager, APPMG-Business Process Management UCDavis Medical Center 2315 Stockton Boulevard Sacramento, CA 95817 Work: 916-734-7500 Home: 530-672-8348 Email: [email protected] Sylvia Baldwin Programmer Analyst UCDavis Medical Center 2315 Stockton Boulevard Sacramento, CA 95817 Work: 916-734-2788 Email: [email protected] Rick Lawler 2248 SW Vista Park Drive Oak Harbor, WA 98277 Home Phone 360-240-9059 Cell Phone: 360-929-7121 E-mail: [email protected] Lee Smith Manager, Advanced Customer Support Information & Communication Services Division UCDavis Medical Center 2315 Stockton Boulevard Sacramento, CA 95817 Work: 916-734-0544 Email: [email protected] Mary Carter Senior Engineer Project Manager Enterprise Services, Application Solutions Government Strategic Services Verizon Business 1740 Creekside Oaks Drive, Suite 200 Sacramento, CA 95833 Work: 916-569-5804 Email: [email protected] Barry C. Deer Senior Project Manager Enterprise Services, Application Solutions Government Strategic Services Verizon Business 1740 Creekside Oaks Drive, Suite 200 Sacramento, CA 95833 Work: 916-614-7718 Email: [email protected] Becky Stratman Manager, IS Desktop Support Network Services UCDavis Medical Center 2315 Stockton Boulevard Sacramento, CA 95817 Work: 916-734-3866 Email: [email protected]