Communications Specialist

Posted on: 2006-08-28

Resume of Nancy L. Lamb 35905 SE Boulder Ct. Snoqualmie, WA 98065 Goal: Technical Writing and Communications Specialist Education: Bachelor of Arts, Hotel Administration, Washington State University (emphasis on Business Management, including marketing and accounting) Technical Writing Certificate Training Specialist Certificate Project Management courses Financial Planning studies Skills: Marketing and Technical thought processes 7 years professional writing and editing 10 years experience managing a variety of programs and projects Functional Analysis: product and system validation, user acceptance testing, script writing and error reporting Business Analysis, Research - Evaluation Siebel, Word, Excel, Outlook, Project, Publisher, Visio, HTML Talents: Skilled facilitator, collaborator, coordinator and mentor Natural marketing writer Enjoy combination of self managed activity and team work Ability to manage and adjust to dynamic schedule Experience creating standard project office methodology Exposure to PMBOK, P+, and Macroscope Work History Functional Specialist Functional Analyst 10/2004 to Present Contractor at Boeing through Comforce Technology Functional Analyst: Design functional documents with a team of engineers. Write and revise test scripts for system validation and user acceptance testing. Test the Siebel application through 3 releases: BU Dev., Product and System Validation and 2 cycles of User Acceptance Testing. Devise test scripts for Siebel Application as part of test script writing team. Test Coordinator: Participate with Business Unit Representatives in the strategic design and development of the Paper Proof of Concept and Online Proof of Concept exercises. Consult and guide testers during the user acceptance and training sequences of strategic plans. Communications Coordinator: Manage and maintain, with minimal supervision, the business unit strategic communications plan. Manage communications, create presentations and serve as business unit point of contact for BCS issues. Design and implement strategic communications plan as part of the overall Boeing Communication System communication strategy. Training Coordinator: Manage and maintain with minimal supervision and only general guidelines. Writings Contractor at Boeing through Comforce 10/2004 – now Portal Services Infrastructure support includes: Document Portal Services processes by analyzing and evaluating existing documentation and work with Program Leaders to design and develop standard documentation. Create and manage plan to review projects at high, medium and detail level. Develop manager program presentations. Boeing Communications Systems (BCS) Devise format and style of Local Work Instruction documents and other technical documentation. Manage the documentation editing process. Collaborate with business focals on selection of final changes. Develop training material and strategize delivery related to Siebel / BCS application. Collaborate with other training focals on the reference manuals, scripts, simulations and pilot training deliverables. Develop a customized SME training package for the Fleet and Airline Support business unit. Coordinate and update BCS training plan and registration for business unit. Technical Writer-Freelance 5/2003 to 10/2004 Design and write several proposals, instructional manuals and technical pamphlets for a busy entrepreneur Freelance Writer 1/2000 to 4/2003 Publish commentaries in national service publication. Write and edit newsletters for local non-profits Write marketing and fundraising collateral for non-profits Write and present course on journaling Design training manuals for self induced smoking cessation Inspired participation in events and generated donations with written words displaying enthusiasm Marketing Collateral for Sales Professionals Marketing Projects Business Project Manager 6/1998 to 5/2003 SML Enterprises Liaison with financial advisors, coordinate travel arrangements, scheduling and facilities issues. Collaborate on short and long term financial planning efforts. Continue studies in financial planning and analysis. Perform sales analysis and reporting for Washington State Liquor Sales. Perform pricing analysis and documentation for Washington State Liquor Sales reviews. Writing assignments include reports, instructional materials and presentations. Customer Program Manager 7/1997 to 6/1998 Crane - Interpoint, Inc. Customer advocate for custom defense manufacturer Liaison with defense customers and manage scheduling, changes, source inspections, and deliveries Collaborate to resolve delivery issues with executives from Lockheed Martin, Raytheon, Boeing, HydroAire and other defense suppliers Write project plans and procedures and develop strategic customer relations Marketing Manager, Ethanol Division 2/1993 to 12/1995 K&L Distributors, Inc Performed break even analysis for product Managed product marketing research Managed department budget and reconciliations Developed marketing program for 6 state territory Quickly learned all about product and derivative usage, hazardous material (HAZMAT) handling, government regulations Interfaced with regulatory board representatives Developed customer database Communications Sales Consultant 1/1999 – 2/1992 Metagram America Sales and consulting with small to medium sized business Technology Projects Associate Project Manager 7/2000 to 8/2001 Contract at Pemco Financial Services through CNC Global Consulting Work with team to standardize project management methodologies. Coordinate document directories on network server. Create Project Management Office standard documents, templates, and reference materials. Develop Project Risk Management documents and maintain weekly reporting system. Project Cost reporting using Access and Excel. Support Project Managers in tracking, scheduling, and otherwise managing technical projects. Plan and manage logistics of project management meetings, facilitate meetings. Write HTML code for intranet sites, class work and personal website. Project Coordinator 1/1995 to 7/1997 Contracts at AT&T Wireless, Space Labs Medical, Microsoft Project cost reconciliation, budget preparation, cost analysis, and inventory management Helped manage project office standardization plan Managed parts of capacity planning project Managed sales territory audit for medical supplier using Act! Compiled sales training manual for medical supplier Tested software training modules for Oracle Financials database Methods Analysis 1/1980 – 11/1985 Boeing Develop process flows Work with industry to create cost and labor efficient methods improvements Budgeting and forecasting of labor needs Negotiate labor forecast with managers Presentations to management