Managed Care Associate

Posted on: 2006-08-27

Geraldine Pape 1850 N. Hiatus Road ● Pembroke Pines, FL 33026 954.438.7601● [email protected] PROFILE: A highly qualified, labor relations professional with over thirteen years’ validated expertise as chief spokesperson at the local level. Demonstrated capacity for the successful negotiation of labor contracts to include terms mandating wages, benefits and discipline. Solid background in Human Resources with practical understanding of current labor laws and Department of Labor guidelines. Proven ability to develop and maintain a productive rapport with membership and union leaders. Authentic experience in drafting proposals and making detailed presentations to members. Proficient in the management of claims and preparation of arbitration. Outstanding verbal and written communication skills. Willingness to relocate along the East Coast, within the South and to Chicago, IL areas. CORE STRENGTHS: Decisive Leadership Labor Union Operations Contract Negotiations Benefits Administration DOL Rules/Regulations Healthcare Benefits Salary/Compensation Structures Retirement Plans Strategic Planning Relationship Building Analysis of Industry Trends Effective Communications CAREER EXPERIENCE: Company Confidential Ft. Lauderdale, FL Managed Care Associate Jan 2005 to present • Maintain an organized and productive office environment resulting in successful achievement of collective departmental goals and objectives • Lead and support the administrative team providing direction, delegating duties and training/mentoring staff • Serve as primary point of contact addressing and resolving patient inquiries and/or complaints regarding account charges to include determination of adjustments • Negotiate contracts for Managed Care successfully via innate aptitude and proficiency in business negotiations including practical understanding of industry trends and requirements David Pakula, P.A Weston, FL Interim Legal Assistant Apr 2004 to Oct 2004 • Performed paralegal duties under the direct supervision of a licensed attorney for a firm specializing in appeals to include research, drafting and filing of pleadings and appellate briefs • Increased organizational efficiency via effective restructuring of office operations Teamsters Union Local 390 Miami, FL Chief Spokesperson Jan 1988 to Sep 1996 and Mar 1998 to Oct 2002 • Increased union membership by 700 from 1500 to 2200 via decisive leadership including development and maintenance of a solid and effective business relationship with members • Prevailed in contract negotiations with UPS resulting in the company’s offering employees a first-ever retirement plan and a new healthcare package featuring substantially superior benefits • Accepted and reviewed proposals submitted by union members • Drafted new proposals based upon practical understanding of the needs and requirements of membership • Facilitated regular member meetings to present and explain all details of specific proposals • Engaged in extensive research to gather supporting evidence for arbitration claims • Ensured compliance with negotiated terms via proofreading and analysis of proposed labor contracts prior to execution • Negotiated labor contract terms for wages, benefits and discipline with diverse companies including Hertz Rent-A-Car, Georgia Pacific, Freight Companies, Airport Cleaning Service and Crowley American Transport • Coordinated in-house human resources functions ensuring compliance with mandated policies • Managed all grievances and prepared arbitrations • Demonstrated skill and ability to effectively collaborate with individuals of diverse cultural backgrounds • Exhibited commitment to integrity and dedication to members rights in all areas of service • Assessed and evaluated industry trends regarding benefits and compensation for multiple industries GERALDINE PAPE PAGE 2 ACADEMIC CREDENTIALS: Broward Community College Pembroke Pines, FL Associate of Science May 2004  Major in Paralegal Studies  High Honors Graduate  Legal Assisting Society Member (2003 – 2004) Barry University Miami Shores, FL Bachelor of Arts May 1995  Concentration in Human Resource Management PROFESSIONAL TRAINING/CERTIFICATIONS: Libby Navaret, Esquire - Facilitator  Equal Employment Opportunity Commission (EEOC) Workshop Southern Women Union Conference  Contract Negotiations, Family Medical Leave Act (FMLA), Grievance Procedures, EEOC, Arbitrations and History of Women in the Labor Movement COMPUTER/SOFTWARE PROFICIENCIES: Microsoft Office – Excel and Word