Counselor

Posted on: 2006-08-25

Pamela H. Muller 2273 White Oak River Road, Maysville, NC 28555 Home 910-743-0501 [email protected] New Career Objective To provide a company with my expertise in management, human resources, computer skills, people skills and financial awareness. Profile Over 10 years experience as a professional manager. Total of 18 years experience in long term care with previous experience in bookkeeping, troubleshooting, financial analysis and human resources. Ability to direct multifaceted departments and create unison between staff. Strong leadership capabilities, organized, highly motivated, and detail-directed problem solver. Proven ability to create awareness and support within the community, staff, volunteers, and professionals. Education and License Associates in Applied Science in Business Administration. Carteret Community College, Morehead City, NC. 1988. North Carolina Nursing Home Administrator License, 1995. North Carolina Life and Health Insurance License, 2005. Continuous training in areas of staff development, marketing, accounting, and industry specific regulations. Relevant Experience & Accomplishments Successfully established new Staff Recognition Programs. Enhanced financial condition of facility to create a profit status. Managed 60 to 120 staff members. Developed positive relationships with residents, family members, medical professions, and community and government officials. Preserved a professional manner while dealing with difficult situations with residents, family members and staff. Developed, and implemented new policy manuals. Organized departmental staff to include hands on involvement of resident care. Employment Counselor. LA Weight Loss, 1002D Henderson Drive, Jacksonville, NC 28560.July 2006 to Present. Counsel and assist clients with their weight loss programs. Problem solve with client to increase health and weight loss. Sales of products, vitamins and programs to new clients. Agent, Primerica Financial Services, 2273 White Oak River Road, Maysville, NC 28555. November, 2005 to Present. Part-times sales representative of life insurance and financial needs analysis. Administrator. Trent Village Nursing Home and Retirement Center, P.O. Box 429, Pollocksville, NC 28573 June ,2003 to August,2005 Responsible for the daily operations within financial restraints, regulatory guidelines for both nursing and rest home, recruiting professional staff, and marketing of nursing and rest home beds to increase census. Creating and developing policies and procedures to enhance the quality of life for residents, promote community and family support and improve relationship with hospital staff and physician. Implementation of billing procedures to improve the collections process of the facility funds including Medicare, Medicaid, and private billing. Developing and maintaining an annual budget, personnel polices to confirm within regulations, and responsible for the human resource department of the facility. Administrator. Britthaven of Newport, 210 Foxhall Road, Newport, NC 28570. November, 1999 to April 2003 Responsible for maintaining operations within budgetary guidelines, developing annual budgets, recruiting and maintaining staffing, marketing, while sustaining compliance with state and federal regulations. Improved the financial standing of the facility by using monetary guidelines to put it into a profit situation in less than 2 years. Enhanced the relationship with residents, family members, community leaders and staff by developing programs to improve the lives of our residents and maintain a teamwork atmosphere. Executive Director. Rose Vista Village of Kinston, 900 Academy Heights Road, Kinston, NC. January, 1998 to March, 1999. Accountable for daily operations to ensure compliance within state and federal regulations. Maintain operations within budgetary guidelines while sustaining a profitable organization. Marketing of the 34 independent living apartments and developing a relationship with the community. Work closely with the local Department of Social Services to ensure residents receive a high quality of care and enjoy a happy life. Created, developed and implemented programs to improve training in such a way that the facility returned to full licensure after one year of provisional license. Administrator. Britthaven of New Bern, P. O. Box 3397 New Bern, NC 28563. March, 1996 to January 1998. Responsible for maintaining operations within budgetary guidelines while sustaining compliance with state and federal regulations. Improved the financial standing of the facility by using monetary guidelines to put it back into a profit situation. Incorporated programs to enhance the lives of residents and improve the working environment. Began the first stages of the Eden Alternative by adding animals to the lives of our resident.