Assistant Manager

Posted on: 2006-08-22

KERI J. RIDDLE ______________________________________________________________ 3614 Lake Mead Drive Grove City, Ohio 43123 Phone: 614-539-9151 Cell 614-531-9142 Email: [email protected] _________________________________________________________________ EXPERIENCE: CATHERINE’S PLUS SIZE STORES, COLUMBUS, OHIO Assistant Manager 2006 to Present Current responsibilities include directing activities of four part time employees and a supervisor, running register, assisting customers, and scheduling of staff. Additional responsibilities include banking duties, closing the store and registers, and auditing paperwork. Also responsible for working stock to ensure timely display and re-setting the floor to ensure newest product is displayed prominently. Other duties include achieving personal and store sales goals and driving employees to ensure they are meeting their assigned sales goals. CATHERINE’S PLUS SIZE STORES, COLUMBUS, OHIO Supervisor 2005 to 2006 Directed and responsible for the activities of four part time employees, operated register and assisted customers. Additional responsibilities include banking duties, closing the store and registers, and auditing paperwork. Assisted with set up and opening of new store at Polaris Mall. Supported all four local stores by filling in for absent management personnel. . WAL-MART STORES, INC., COLUMBUS, OHIO Customer Service Manager 2004 to 2005 Responsibilities included directing activities of 15-25 cashiers, 2-4 door greeters, and 1-2 stockmen. Additional responsibilities include handling customer concerns/complaints and offering a resolution. Managed lines and rerouted customers as necessary to ensure they had a pleasant check out experience. Applied store policy to disciplinary situations and maintained a balanced change drawer. RIDDLE AND ASSOCIATES, LLC, GROVE CITY, OHIO REALTOR/PRESIDENT 2003 to 2006 Responsibilities included handling inbound inquires from potential clients and other realtors. Developed and delivered presentations in order to develop client base. Showed potential and existing clients prospective homes and sold their existing home. Developed and implemented a marketing plan for the business. QWEST COMMUNICATIONS, INC., DUBLIN, OHIO 1993 – 2003 Broadband Circuit Designer 2001 to 2003 Responsibilities included locating and assigning equipment for long haul broadband circuits, coordinated with employees from local exchange carriers (e.g., SBC, Bell South, Verizon) to secure local loop service and working with field personnel to clear busy equipment. Also worked with sales representatives to ensure timely cut over of the customer’s telephone service. Responsible for coordinating change of customers’ service with customers’, field personnel, sales personnel, and local phone carrier. Other tasks included removal of equipment assignments and local loop service from disconnected circuits and verifying that there was no traffic on those circuits before removing the equipment. Account Management Supervisor 1998 to 2001 Supervised 16 Account Managers. Responsibilities included ensuring that account managers were meeting or exceeding outgoing call goals and daily, weekly and monthly sales goals. Managed and reported on all sales numbers and out bound calls made by each account manager. Some primary duties included staff selection and hiring, performance management including employee discipline, coaching, and evaluating personnel. Responsible for staff development and training. Designed and implemented challenges for each sales team to increase motivation and morale of staff. Assisted in preparing for and presenting results at quarterly sales meeting of the entire team including the Vice President of our region. Duties in this area included compiling sales numbers from all teams within the account management department, securing a location, and putting the entire program together. Customer Service Representative 1993 to 1995 Responsibilities included answering inbound calls from business customers during business hours and both business and residential customers after 5pm ET. Handled, analyzed, and implemented solutions for customer’s problems. EDUCATION Ohio Dominican University, Columbus, Ohio Bachelor’s Degree in Business Administration Hondros College, Westerville, Ohio Real Estate License number 2002011841 Proficient with software including Microsoft Office products and Print Shop REFERENCES Available upon request