Computer Technician

Posted on: 2006-08-21

Stacy K. Shivers 543 Senn St West Columbia, SC 29169 803-791-9182 hm 803-361-2320 cell [email protected] OBJECTIVE: To obtain a position that allows me to utilize my technical skills. EDUCATION: BS in Computer Information Science May 2006 Benedict College, Columbia, SC Courses taken included: Internet/Web Development Special Topics in Computer Science Advanced Java Development Senior Project (Denial of Service Attacks) Object-Oriented Programming Object-Oriented Analysis/Design Internet Communications Software Engineering C/C++ Programming Operating System Computer Graphics UNIX/ Visual Basics Database Management/SQL Digital Logic EXPERIENCE: Internet Support Technician, December 2005 to Present I.T. Dept Spirit Telecom, Columbia, SC Served as the initial point of contact for the resolution of desktop related problem in a multi-user environment. Troubleshooted, researched, diagnosed, documented, and resolved technical issues surrounding Window Xp, 2000 Professional, MS Office,E-mail, Internet connections and hardware/peripherals. Created trouble tickets and resolved complexed issues. Successfully resolved hundreds of issues monthly without requiring escalation to a higher tier. Technical Support Agent, June 2004 to July 2005 IT Dept. CallTech Communications, Columbia, SC Provided technical phone support for BellSouth DSL customers. Successfully resolved customer issues regarding connectivity,peripheral compatibility, and standard software usage questions for products on the following platforms Windows 95, 98, 2000, Xp, MS-DOS and Mac OS. Troubleshooted for servers, routers, and remote access, for BellSouth DSL Authenticated, updated, and configured customer e-mail accounts and passwords. Computer Technician, August 2002 to May 2003 MIS. Benedict College, Columbia, SC Acted as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required. Troubleshooted problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required. Installed, assembled and configured computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. Acted as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required. Assisted in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provided instruction or written documentation where required. ACTIVITIES: Secretary of Benedict College SGA 2002-2003 National Society of Black Engineers 2002-Present Benedict College Gospel Choir Member/Administrative Assistant Benedict College National Alumni Associations