Director of Administration/Operations

Posted on: 2006-08-19

CYNTHIA BARNES POST OFFICE BOX 1372 • STAFFORD, VIRGINIA 22554 PHONE: (540) 446-3669 E-MAIL: [email protected] EXPERIENCE UP FRONT IMAGES - Stafford, VA Office Manager (2002 - 2006) Responsible for all business functions to include building company awareness and increasing sales distributions * Product sales of 40k annually; contract negotiations; and courting new accounts * Developing sales guide * Maintaining inventory, and processing accounts payables and receivables CLEMENTS INTERNATIONAL - Washington, DC Director of Administration/Operations (2001 - 2002) Responsible for developing a startup model for a newly created insurance policy issuance department and to ensure its continued growth. Administrative and managerial duties included overseeing insurance policy production; office services, personnel activities; recommending salary actions; facility management; safety; quality control; office administration; cash control; and operating budget of approximately $1.5 million annually. Managed a team of eighteen managers, supervisors, team leads, analysts and coordinators. * Successfully turned around operations and improved bottom-line profits by improving and increasing policy production * Assisted and advised Human Resources department with administration of state and federal laws as well as application of company polices; salary and benefits administration * Implemented decentralized document imaging which improved quality and customer service * Improved error ratio when processing customer applications from 72% to 98.2% * Developed policy and procedures for all company departments * Created automated cost model for determining special services insurance premiums * Directed training program UNITED STATES DEPARTMENT OF COMMERCE - Durham, NC Administrative Manager (1998 - 2000) Directed and managed payroll and personnel functions for 52 North Carolina counties. Responsible for start-up and operation of four (4) remote offices. Recruited, hired, and trained management and staffing personnel. Supervised two supervisors and thirty-four administrative personnel. * Maintained personnel records for 1300+ employees * Processed weekly payroll for all employees using PeopleSoft software * Administered policies, procedures, and initiatives that improved customer relations and dramatically reduced staff turnover * Expanded PeopleSoft payroll and personnel systems training program for management to include quality control and cross training elements * Functioned as Equal Employment Opportunity and Safety Officer KNOWLEDGE ALLIANCE - Raleigh, NC Training Manager (1997 - 1998) Managed training operations for the state of NC. Hired, trained, supervised, and evaluated trainers and consultants. Functioned as primary liaison between client companies and upper management. Conducted large classroom and small group training sessions. Negotiated contracts and coordinated training schedules. Supervised team of three trainers and six consultants. * Developed customized hardware and software adult training programs * Created strategic plan that resulted in 25% revenue growth in North Carolina SEAGULL SOFTWARE SYSTEMS, INC. - Chapel Hill, NC Technical Lead/Consultant (1995 - 1997) Extensively involved with obtaining and managing client relationships at all levels. Recruited and hired contract employees to deliver services to clients. Maintained cost controls to ensure profitability of company. Managed three contract employees and six developers. * Proven leadership skills delivering projects on time and within budget * Successfully prospected, negotiated and acquired software consulting and training accounts in a highly competitive marketplace * Designed and led training sessions, including sales force automation and product knowledge seminars, sales strategy and training * Built large Microsoft Access client databases by successfully importing raw data from various rich text files * Implemented step-by-step phases of converting from an AS/400 data screen to a Graphical User Interface (GUI) environment * Trained top-level sales force from Fortune 500 companies in pharmaceutical, express mail, and power supply industries COASTAL PHYSICIANS MANAGEMENT GROUP - Durham, NC Data Support Services Coordinator (1993 - 1995) Set up and specified necessary equipment and software for end-users. Managed project to rollout electronic forms usage, training, and help desk services. * Designed and developed a Microsoft Access database to facilitate AS/400 data downloads which populated electronic forms thereby reducing time required to obtain physician hospital admit privileges * Created electronic medical credentialing forms two months ahead of schedule resulting in company savings of $45,000 * Worked with physicians and nurses to ensure credentialing was correct * Served as liaison for AS/400 system users and AS/400 system developers * Provided technical format for help desk servicing when responding to user questions * Developed technical instructional manuals for electronic forms development Administrative Coordinator (1992 - 1993) Coordinated healthcare events and training sessions. Responsibilities included coordinating all event logistics. * Negotiated hotel accommodations and catering contracts * Coordinated registration and fee collection; invoicing and bill payment * Responsible for budgeting and cost tracking MITSUBISHI SEMICONDUCTOR AMERICA INC. - Durham, NC Personnel Administrator (1988 - 1992) Planned and carried out activities relating to all phases of personnel activity. Acquired knowledge in various areas of human resources including federal and state laws, hiring, payroll and policy interpretation. Screened applicants, conducted initial interviews, and made hiring recommendations. Investigated employee grievances, discrimination and harassment complaints. Supervised three employees. * Managed Worker\'s Compensation claims and employee safety physicals * Recipient of company\'s President Cost Savings Award for implementing recycling program * Coordinated benefits enrollment, payroll management, performance appraisals, employee relations, conflict resolution, problem-solving, contractor terminations, exit interviewing, and recognition programs * Maintained employee files and medical benefits for 375 employee EASTERN AIRLINES - Miami, FL Flight Attendant (1985 - 1987) As senior flight attendant, responsible for ensuring flight attendants performed duties appropriately. Supervised two - four junior flight attendants. * Instructed travelers on use of safety equipment and emergency evacuation * Completed flight reports and any traveler incidents * Obtained knowledge of emergency evacuation procedures for entire airline fleet * Handled all money collected from beverage and movie sales EDUCATION & TRAINING 1991 Life, Accident and Health Insurance Raleigh, NC Licensed Agent 1985 Eastern Airlines Flight Attendant Academy Miami, FL Certification 1985 Durham Technical Community College Durham, NC General Studies 1981 - 1984 St. Olaf College Northfield, MN Psychology