Account Manager - B2B Executive Telemarketing

Posted on: 2006-08-15

Lynda J. Bergh 970-988-0070 374 Slippery Elm Place, Loveland, CO 80538 [email protected] Sales/ Technical Sales / Marketing / Account Management / Project Management Objective * Obtain a full-time position using my skills in Sales, Marketing, Customer Service and Management in a professional environment that offers opportunity for growth and rewards based on performance. * Be in an environment that fosters training and challenges me professionally and personally to increase my product and industry knowledge as well as hone my current skills and techniques. * Work in company that is open to the risks and rewards of challenging conventional processes and the status quo * Be a leading active member of a team where cooperation towards a common vision is encouraged and fostered Sales / Marketing * Strategic B2B Sales and Marketing Account Manager creating long-term relationships and opportunities for increased business through new opportunities and references * C & V Level identification and engagement to create buy-in and identify actual purchasing capabilities * Develop marketing & sales message based on customer materials and sales dialog stylized for each contact * Train Reps to anticipate and overcome potential objections and roadblocks for desired outcome * Presales consultation for software consisting of licensing configuration, network management consultation, support options with VARs, Resellers and End-users, coordinating with engineers for customization * Identify key industry targets for highest impact, secure the contracts, manage accounts * Awarded Top Sales Person repeatedly in every position that involved direct sales activity Project Management / Document Management * Project Manager Electronic Imaging System (EIS) document management system creating on-line access to documents for secure world-wide access of data in a single format from multiple sources: paper, mylar, aperture card, database data, CAD files, scanned documents. Began system install in 1994. Base system still in use today * Keynote speaker at Kalthoff International Conference on EIS project and lessons learned to audience of over 500 * Prepared and presented project plans to Corporate for funding and approval based on projected ROI * Spearheaded the promotion of the EIS project to both Departmental Management and Workforce * Team member for development, enforcement, and training for the Documentation Committee at HP * Researched and analyzed multi-site and departmental requirements for the EIS system design * Documented multi-platform network structure and established hardware and software system requirements * Evaluated Electronic Document Management Systems / Product Data Management companies * Identified, designed, and implemented process improvements by restructuring workflow through software * Advised on Configuration Management rulings * Designed system to capitalize on future integration with existing parallel systems and platform migrations * Modified and documented procedures for ISO-9000 certification compliance * Participated in Quality Assurance to monitor departmental compliance with modified procedures * Directed team in designing and writing of project plans for phases 1 and 2 of EIS project * Provided regular updates on project at Department, Site, and Corporate levels Management * Owned my business for 3 years, employing up to 4 employees at one time, managing payroll, scheduling, training * Managed multiple teams for project design, planning and implementation including software engineers, mechanical and electrical engineers, department managers, quality assurance, records management, IT department * Directed and monitored activities of programmers and technical team members to meet project objectives * Orchestrated member participation from other departments for staffing and delegated responsibilities * Evaluated project direction based on customer satisfaction, quality, delivery requirements, cost and flexibility Information Technology * Advanced Post-sales support for HP Network Management Software * Most aspects of Windows-based networking including design and support for network, hardware & software * Certified Microsoft Power-User and taught Microsoft Office Suite, most recently at CollegeAmerica * Negotiated the purchase of hardware and software and associated contracts * Calculated Return on Investment and Cost Justification for EIS project * Monitored project expenses and tasks against budget and plan Working and communication style: * Assertive, flexible, self-motivated, goal-oriented * Visionary able to see the “big picture” as well as identify the “little details” * Thrive in problem-solving, inventive, resourceful environments * Able to function well under stressful situations with little direction when given proper authority to take action * Excel in multi-tasking work environments utilizing multiple disciplines – especially when managing projects * Outstanding sales, communication, negotiation, project management, and leadership skills with applied experience * Team oriented, but able to work well independently without direct supervision * Fast learner with strong desire to increase skills and continue education. * Efficient and courteous phone skills for customer support, internal communications * Extrovert that enjoys selling, marketing new ideas, supervising, training, public speaking, negotiating, tradeshows Education * Front Range Network Support Certificate Program including TCP/IP (4.0 GPA, 19 cr) Fall ’97, Summer ‘98 · PC Hardware Maintenance: Installation, Troubleshooting, Configuration, Memory · Networking Essentials: Design, Media, Standards, Protocols, Architecture, Implementation, Support · Windows NT Server 4.0: RAID Technology, Protocols, Services, Security, Internet Security, DNS · NT Workstation: Design, Create, Maintain User and Group Accounts, Policies, Profiles, Sysdiff Utility · Windows 95 as an NT Client: Installation, Batch Setup Scripts, Virtual Memory, Registry, INI, DLL, API use · NT Server in the Enterprise: Planning, Trust Relationships, Server Roles, Licensing, Management, Resources · Customer Service: Cycle of Service, Levels of Listening, Phone Techniques, Managing Customer Types · TCP/IP: Standard Network Protocol design, Implementation, Network Classes, Subnetting * Various PC Application classes at Front Range Community College, Fort Collins CO (4.0 GPA) 9/91 - 5/92 * Business, Political Philosophy classes at Univ. of Northern Colorado, Greeley, CO (3.85 GPA) 1984 -1986 Additional Job-Related Training * All classes offered by the Small Business Development Council 2001-2003 * HP OpenView Manage-X, NNM, Professional Suite, Internally Delivered Training 1998 * HP OpenView OVDTA-7110 Desktop Administrator Technical Training Mar, 1998 * WCCS Call center tracking, Search 97, KMINE, PAL, JUPITER training through Hewlett Packard 1998-1999 * Accelerated Process for Information Technology Department - 5 day applied process redesign May, 1997 * Rhett Ward: Pathway to Excellence - 2 day training in creating thinking, management techniques Feb, 1997 * Dennis Young Project Management Training Course through WGC 1996 * On-the-job training for PC, UNIX, Peripherals integration 1994-1996 * Various Leadership, Communication, Train the Trainer and Application classes through WGC 1992-1995 Work Experience * Account Manager - B2B Executive Telemarketing Sales - Corner Office Marketing, Fort Collins, CO 2/06 – Present * Microsoft Office Teacher - CollegeAmerica, Fort Collins, CO (PT, when available & needed) 6/06 – 8/06 * Sales Account Manager - Rite Clicks, LLC, Loveland, CO 2/05 – 2/06 * Account Rep - B2B Executive Telemarketing Sales - Corner Office Marketing, Fort Collins, CO 9/04 – 2/05 * Owner - Body Wraps and Beyond, Fort Collins, CO 7/01 – 8/04 * Marketing / Presales Technician OpenView SW, Net Team - Hewlett Packard, Fort Collins, CO 2/98 – 8/01 * Information Technology Support - Woodward Governor Company (WGC), Loveland, CO 5/97 – 2/98 * Project Manager EIS System/Lead for Engineering Records - WGC, Loveland, CO 12/89 – 5/97 * Shipping Department Expediter at WGC - Manpower Temporary Services, Fort Collins, CO 8/89 – 12/89 * Retail Sales including Furniture, Home Improvement, Jewelry - Details available upon request. 9/85 – 8/89 References Available Upon Request