Medical Records Clerk

Posted on: 2006-08-14

Functional Summary: Operations experience on Vax 7840 and 7740, IBM 9121. Operations System knowledge DOS, Win3.1, Win95, Win98, WinNT, WinXP. Software knowledge WordPerfect, Lotus123, Dbase4, Paradox, MSOffice95, MSOffice97, MSOffice2000. Excellent communications skills in a helpdesk environment. Education 2006-present Kaplan University Davenport, Ia  Bachelor of Science Information Technology 1990-1991 Andover College Portland, Me Associate of Science, Computer Science Degree  GPA 3.7  Dean’s Award 1991  Treasurer and Activities director ASDPC (Andover Student Data Processing Chapter) Related Coursework: Cobol I, II Application Development: VBA Programming Logic Advanced Computer Concepts Systems Analysis Business Communication Composition Principles of Management Business Writing Advanced MSAccess Employment 2006- present The Lords Ranch Warm Springs, Ar Medical Records Clerk Log patient records on the computer and file charts in a timely and accurate manner. Assist medical staff and Administration as needed. 1999-2005 L.L.Bean Waterville, Me Customer Satisfaction Specialist Provided world class Customer Service to customers efficiently and provided front line problem resolution. Assisted internal and external customers by phone, email and Live Help. Also was a resource for level 1 representatives. Received many customer compliments for exceeding customer expectations. 1997-1999 Envisionet Computer Services Brunswick, Me Internet Support Engineer Provided internet customers with exceptional technical assistance with internet related issues. Was also a resource rep for level 1 representatives. Received customer compliments for exceeding customer expectations. 1994-1997 Eastern Maine Healthcare Bangor, Me Customer Support Center Specialist Assisted customers with computer related issues in a courteous and timely manner. Provided software support and education over the phone. Maintained passwords for the MSNetwork and the Clinical Information Systems locally and remotely. Maintained a helpdesk database for tracking and problem resolution. 1992-1994 Eastern Maine Healthcare Bangor, Me Senior Computer Operator Receive and analyze data input, create tapes and print reports. Maintain/determine equipment setup and operating requirements, resolve problems or contact appropriate personnel for resolution. Awards Dean’s Award 1991 Who’s Who in American Junior Colleges 1991 Certificate of Honor in Pursuit of Education Certificate of Achievement in ASDPC