Sales/Office Manager

Posted on: 2006-08-13

Mignonne Willis-Gray 6221 64th Ave. #3 Riverdale, MD 20737 (301) 779-0081 (home) (202) 256-4134 (cell) OBJECTIVE To obtain a challenging position with a market leader that utilizes my experience in sales management, account management and project management. EDUCATION 2006 – Present Online University of Phoenix MBA – Business Administration – Marketing 1995-1999 Washington, DC Strayer University BS – Business Administration – Marketing 1996-1997 Rosslyn, VA Applied Career Training Diploma in Medical Office Administration Registered Administrative Medical Assistant 1995-1996 Washington, DC American School of Travel Complete Travel Agent course Diploma EXPERIENCE 2003 – 2005 Washington Student Intern Housing Washington, DC Sales & Marketing Manager § Responsible for the implementation of all individual and group sales marketing including trade advertising, list procurement, brochure design and development, direct mail, tradeshows, data base management and mail house coordination. § Implemented and evaluated on a scheduled basis an effective and results oriented sales campaign for individuals and groups, consisting of direct mail, telemarketing and face-to-face sales. § Provided leadership to the day-to-day operations of the sales department, while maintaining focus on the company’s strategic goals. § Implemented training and orientation programs to ensure sales department staff sales and marketing orientation and training is sufficient to perform responsibilities and meet job standards. Insured that on-going training and education is provided to enhance the skills of the sales department team. § Established and managed projects related to new business development § Approved invoices, prepared monthly owners reports summarizing financial and operational activities and collected delinquent rental payments § Negotiated vendor contracts and maintained vendor relationships § Developed and executed tenant retention programs and maintained tenant relations 2002-2003 Midas Movers, Messenger Lanham, MD & Property Management Sales/Office Manager § Responsible for supervising office staff, driver and movers, usually between 15 –20 sometimes more depending on project need § Handled marketing of new clients and explored new business opportunities to attract new clients § Initiated and maintained contacts with government procurement officials and corporate clients in an effort to attract high net-worth customers and clients § Kept track of all AR/AP accounts using Quickbooks software § Responded to move leads and follow-up with clients and prospective clients until deal is completed § Contacted new customers to receive feedback regarding the moving services they received Real Estate/Office Manager § Assisted the CEO (realtor) with all real estate and property management deals § Prepared a variety of real estate forms (i.e. regional sales contract and all accompanying documents, lease agreement, etc. § Used MRIS, Zip Form and other real estate software to conduct everyday real estate business § Worked closed with the listing/selling agent, mortgage companies, appraisal companies, home inspectors, title companies and others to ensure required documentation is received and settlements are done in a timely manner. 2002-Present Gray Business Solutions Lanham, MD Association Management Consultant Event Planning: § Work with and make recommendations to internal clients to determine needs for the event such as type of venue, catering, amenities, and budget. § Produce budget forecasts, schedules, checklists, etc. § Select and negotiate services with vendors, ensuring the best quality and value while remaining within budget guidelines. Event Coordination: § Ensure all approvals are received and all contracts are executed. § Develop/complete checklists for event to ensure proper execution. § Confirm deliverables with all parties prior to the event. § Successfully implement standard business practices throughout the course of a given event . Event Execution: § Attend events, as required, to ensure deliverables are being met. § Greet guests; ensure event adheres to schedule. § Manage vendors; resolve last-minute problems as seamlessly as possible Event Post-Mortem: § Reconcile expenses. § Evaluate and report effectiveness of event. § Advance overall department goals as established by department manager through special projects and initiatives. § Ongoing Vendor Management. 2001-2002 U.S. Patent & Trademark Office Crystal City, VA (Proven Placements Staffing Services) Project Specialist § Responsible for modular/systems furniture planning and managing all installation projects simultaneously § Used Microsoft Project to maintain various schedules and preformed project management tasks as assigned § Provided assistance in the administration of construction contracts to ensure compliance with approved plans and specifications § Responsible for order processing, management, acknowledgement, delivery, installation scheduling, invoicing, maintaining files and problem solving § Represented the Project Architect by observing and documenting the progress and quality of the work being done by contractors 2000-2001 DC Primary Care Association Washington, DC Membership Manager § Supervised data entry, as well as temporary support staff § Provided direct administrative support to the Executive Director for Board meetings, Administrative Committee, Executive Meetings and Strategic Planning meetings § Developed and oversaw data membership information including financial systems § Coordinate all membership recruitment/retention mailings § Worked with Executive Director to develop and implement membership training and network programs for members 1998-2000 American Psychiatric Association Washington, DC Membership Marketing Manager § Administered APA benefits programs § Managed and coordinated both the APA Drop and Advancement Programs § Communicated with a variety of marketing professionals (i.e list brokers, copywriters, designers, printers and mailhouses to produce marketing materials for direct mail, exhibits, posters, ad space, etc) § Proofread marketing copy, artwork, bluelines, route for final approval and make necessary changes as needed § Calculated expense reports of direct marketing campaigns and report gross net responses received § Created promotion letters for monthly recruitment campaigns § Maintained Membership database § Coordinated all membership recruitment/retention mailings 1996-1998 USA Realty & Mortgage Calverton, MD Office Manager § Supervised a staff of 10 § Planned and forecasted work requirements, established and coordinated production schedules, and oversaw day-to-day operations in carrying out the mission of total customer satisfaction and quality assurance § Identified/implemented cost and process improvement projects, maximizing service levels, provided revenue and expense projections § Managed office operations including telephone, work-flow, new staff orientations, vacation and temp support § Conducted job screening for potential employees References Available Upon Request