Director of Sales and Marketing

Posted on: 2006-08-13

Kathleen R. Litke PO Box 1002 • Woodinville, WA 98072 [email protected] Phone: 206-941-0286 Objective: A competitive, goal oriented professional looking to apply knowledge of financial sales and markets to cultivate prosperous business relationships and exceed personal and professional goals. Professional experience: 02/2006 – Present Woodinville Chamber of Commerce Woodinville, Washington Director of Sales and Marketing Works closely with Executive Director and other Chamber staff and volunteers to market the Chamber in the City of Woodinville. Works with Director to align Marketing plans, tools and resources to sales goals and objectives for the Chamber of Commerce. Developed a sponsorship catalog for use in sales of sponsorships for events hosted by the Chamber of Commerce. Developed promotional and informational materials for use in promoting the Chamber and functions. Delivery of said promotional materials throughout the Greater Woodinville Community. Driving force behind Membership sales, increased membership by an average of 13% since hire. Key contributor to Monthly Newsletter via articles, sales of advertisement, and the development of company image materials. Development of annual Community Directory including sales, publicity and advertising. Maintain lines of communications between chamber and members and the city of Woodinville. Actively participates in recruitment and retention activities of volunteers for events, membership sales and support, and other resources and activities. Membership packets rewritten. Ambassador by-laws rewritten. Established and implemented sales plan to achieve sales goals and objectives. Work in conjunction with board of directors to maximize opportunities to achieve sales goals. Work with Executive Director and Education Committee to review area-wide plans for symposia, program, seminar and conference opportunities for Chamber Members. Make certain that expenditure for such local marketing activities is maximized. Insure proper implementation and utilization of CRM tool (ACT). Work to identify and develop strong and long-standing relationships with all members and community leaders. Act as a continuous resource to members, helping them to overcome obstacles and barriers to success. Does so through working in partnership with appropriate entities. 02/2005 – Present SanMar Corporation Preston, Washington Account Development Representative Propensity and determination to make outbound calls to customers including asking probing questions to learn about a customer’s potential. Exceptional at listening to customers to identify potential and match SanMar’s Marketing Tools to the customer. Superb at matching SanMar’s Marketing Tools to the customer’s needs and fully explaining and setting up the Marketing Tools for them. Competent at recording notes on customer’s potential and actions within Goldmine system after every call. Excellent organizational and follow up skills combined with being particularly detail oriented. Remarkable capacity to work independently on miscellaneous projects from the Outside Sales Representatives including helping then obtain appointments while staying focused on lead projects and calling customers. Extremely self-motivated to reach individual call goals. Excellent written and verbal communication skills with customers and co-workers. Positive attitude towards change and improving the department and SanMar. Ability to get along well in a team environment. 10/2004 – 12/2004 American Intercontinental University Online Portland, Oregon Admissions Advisor Responsible for making outbound calls to contact potential prospective students. Responsible for screening and qualifying potential candidates via phone interview for specific program enrollment. Extremely proficient at matching candidates to specific program standards and skill sets. 06/2001 – 10/2004 Great Plains Industries Wichita, Kansas Application Specialist / Industrial Sales Primary point of contact with domestic industrial product sales to provide phone, email, and fax assistance customers. This included business to business as well as individual customers. Communicating with customers and resolution of customer issues related to order process, product application or quality, generate sales quotations, and handle customer inquiries. Provide support to other departments to enable completion of assignments related to customer issues. Communicating with industrial salesmen concerning contact and quotes with customers. Advise demand analyst concerning changes in demand and configuration of meters. Providing feedback on programs and pricing. Assisting in training of service department. Evaluating literature and manuals for accuracy and rewriting manuals when necessary. Maintaining skills and knowledge necessary to work with GPI systems and products. 10/2000 – 04/2001 CCH Incorporated Wichita, Kansas Technical Support Representative Responsible for providing microcomputer hardware and software support in conjunction with the operation and use of the Prosystem fx Office software products. This support includes assuring that our customers\' computer systems are running at optimal levels specific to the operation and use of Prosystem fx Office products. 07/2000- 10/2000 RagingMouse.com Wichita, Kansas Technical Recruiting Specialist Responsible for contacting potential employers and obtaining job orders, reviewing positions available, entering information into database and forwarding that on to assigned recruiter. Responsible for finding, viewing, screening and qualifying resumes of potential candidates, and entering updated information into database. Responsible for contacting candidates and phone interviewing for specific position in order to further qualify them for the position. Extremely proficient at matching candidate\'s skills with required skills of position. 02/1997 – 07/2000 Qualex Incorporated Durham, NC Service Technician Responsible for electrical, mechanical and software; repair, maintenance and installation of AGFA, Gretag and Noritsu one hour photo processing machines. Highly skilled at scheduling and performing preventive maintenance of all accounts, while also responding to emergency pages. Proficient at troubleshooting, analyzing, solving and correcting customer service problems. Responsible for monthly inventory and ordering of supplies at service center. Solely responsible for maintaining my service area and communicating with supervision, via reports. 09/1996 – 02/1997 Circuit City Wichita, Kansas Sales Counselor Responsible for selling electronic merchandise and service policies to satisfy customer needs and expectations. Highly effective in communicating with customers to enable them to make purchase decisions. Coordinated the delivery and set up of merchandise to customers’ homes, as necessary. Adept at troubleshooting, analyzing, solving and correcting customer service issues. 10/1995 – 08/1996 USD 266 Maize, Kansas Substitute School Bus Driver Responsible for the safe and timely delivery of children to school and home. My responsibilities included being available to drive when the regular drivers were unavailable. 04/1991 – 06/1995 Kathy’s Creative Fashions Huber Hts, Ohio Owner Specialized in designing and making unique high quality After Five, Bridal and Bridesmaids Apparel. As sole proprietor managed all aspects of a business; including finance, advertising, selling, scheduling, fitting, ordering, accounting, and managing part time employees. Consistently achieved high degree of customer satisfaction by managing last minute customer requests and meeting schedule deadlines. Attained the distinction of succeeding at making a profit within 3 years of inception. Education: Butler County Community College (Dean’s List) Wichita, Kansas Electives; theater, art history, and western civilization. Baker University Wichita, Kansas Bachelor\'s Degree; Bachelor of Science in Business Management. (Approximately 20 hrs of electives to complete) MCJVS Clayton, Ohio Earned accounting certificates, Beginning and Advanced.