Territory Assistant Manager

Posted on: 2006-08-09

Jennifer C. Evans 588 Wheeler Road Reidsville, NC 27320 Phone: 336-342-2252 Fax: 336-342-2218 E-mail: [email protected] Summary of Qualifications: Five years as a Territory Manager in retail sales, Hirer new employees, daily filing documents, resolving inbound and outbound calls, verbal and written communication skills, setup appointments, placing orders using computerized databases, strong detail for quality and travel with thin my territory. Strong attentions to detail, able to manage multiple priorities, meet deadlines. Four years in Customer Service Representative/Call Center, 12 years as a Quality Assurance Leader searching for batch records on computer, reading blue prints, using caliper, height gauge, and training new employees. Objective: A position in a fast-paced environment with the opportunity to learn and grow. Computer Skills: Windows, MS Word, MS Office, Excel, Power Point, emails, scanning and faxing. Education: Rockingham Community College Work experience: 2001 – 2006 Hallmark Marketing Territory Manager Manager up to 45 retail stores in the greeting department, working in my home office with computer plus, filing documents send emails to retail merchandiser, answering emails. Recruiting, hiring, and training Retail Merchandiser to service product displays in Hallmark subsidiary accounts. Travel to retail stores checking greeting department, setup monthly appointments with retail merchandiser for best method training. Working with retail managers on sales, resolving problem and issues that they may have. Responsible for checking on-line orders, sales and maintaining budgets, taking inbound, and making outbound calls. Responding to retail merchandiser concerns and issues, placing orders, filing documents, and resolving problem. Doing resets, reading planograms and service retail stores. 2000 – 2004 Excel Staffing Greensboro, NC Part Time Customer Service Representative/Call Center Making outbound calls and taking inbound calls, placing orders for hospitals. Enter confirmed schedules in the computer also confirmed schedules by phone with nurses and hospital and resolving problems. I had to have strong written and verbal communications. Making 150 plus outbound calls per shift, documenting each call on computer and on log sheets to be turn in to the manager. 1996 – 2003 Intertech Corporation Greensboro, NC Quality Assurance Leader, Blow Molding, Injection Perform regular audits of quality system, spend majority of time on production floor observing procedures, reviewing quality, working with operators, searching for batch records on computer, reading parts blue prints, using caliper, height gauge, Mylar 10x and training new employees in quality department. Review test results and methods to ensure adherence to specifications and procedures. Provide prompt, professional feedback to production personnel regarding quality audit findings. Report audit findings in an organized manner using established forms, graphs, and reporting guidelines. Prepare regular quality reports including Pareto charts, histograms, descriptions of quality issues, etc. Work with production personnel to solve quality issues. Shipping department making sure the product was pack and ready to be ship out. All paper work was fill out correct. White Ridge 1990 - 1996 Inc Reidsville, NC Quality Assurance Leader Direct, train and supervision over 50 employees, searching for batch records on computer, reading blue prints, using caliper, height gauge, checking product to see if dimensions where in spec and training new employees. Making sure the Workflow of the product was on going threw out the shift, called housekeeping when needed. Responsible for writing loss prevention and production reports. Perform regular audits of quality system on the computer. Review test results and methods to ensure adherence to specifications and procedures. Provide prompt, professional feedback to production personnel regarding quality audit findings.